Information Technology Account Manager (IT Account Manager)
Shinjiru Technology Sdn bhd
Total years of experience :10 years, 3 Months
Receive inbound customer sales inquiries and provide quotations, product / service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services
Process sales orders and arrange the dispatch and administration of products / services sold
Receive, manage or escalate customer complaints related to the sale of the company's products / services
Maintain sales statistics and records of sales performance Identify sales leads
Maintain client databases and doing retention / post sale
Process cold call and upselling the product
Handling abuse case from earlier stage, identify the issue, propose solution stage until close case
In-charge of In-house corporate training
Handling customize in-house training as well as :
The LEGO® SERIOUS PLAY ® Methodology
(softskill training)
The Ultimate Comforace Team Building Challenge
Prepare and continue timely update on sales-kit and relevant marketing collaterals.
Prepare and analysts post mortem report for event or roadshow.
Involve in product planning an development.
Prepare marketing budget report and closely monitor budget ensure no overspend on marketing budget.
Prepare and execute pre-planned advertising and promotional programme or activities through online and offline base.
: Coordinating between all the various departments which are at work in a project (Sales, Designer & Production team).
: Reporting to the project manager.
: Liaising with all the employees, clients and organiser that are involved in the project.
: Keeping a close watch on the dateline.
: Solving all the clients disputes that arise between organizer.
: Being involved in the project from the planning stages.
: Helping in the execution of the project.
: Reporting to the management on the development of the project.
: Following up on a project even after it is over.
: Be alert at anytime of the day in order to get a smooth process of
work
: To solve problems as any delay stall the whole process
: Involved in all technical from each department, manufacturing to
accounting in details.
• Calculate budget.
• Visit venue to plan layout of seating and decorations.
• Scheduling vendors and participants.
• Coordinated and monitor event timeline and ensure deadline are met
• Prepare presentations
• Work closely with designer to develop event invitations and print material
• Create invitation list.
• Send out invitation and manage RSVP list
• Manage correspondence.
• Coordinate event logistic, registration.
- Devising and maintaining office systems, including data
management and filing.
- Arranging travel, traveling with the Executive Director to take
notes or dictation at meetings and to provide general assistance
during presentations.
- Screening phone calls, inquiries and requests, and handling them
when appropriate.
- Meeting and greeting visitors at all level of seniority.
- Organizing and maintaining diaries and making appointments.
- Dealing with incoming email, faxes and post, often corresponding
on behalf of the Executive Director.
- Taking dictation and minutes.
- Producing documents, briefing papers, reports and presentations.
- Organizing and attending meetings and ensuring the Executive
Director is well prepared for meetings.
- Liaising with clients, suppliers and other staff.
• Teaching English subject for Primary Student
• Teaching English subject for Secondary Student
2011 - 2014 BA (hons) English Professional Communication ( CGPA 3.20) 2009 - 2010 Sijil Tinggi Pelajaran Malaysia (4 principle) Sekolah Menengah Kebangsaan Tunku Bendahara Kodiang Kedah ( CGPA 2.92)