Business Relationship Manager
Roboads
Total years of experience :14 years, 9 Months
Successfully Launched the first advertising Robot in Gitex, Dubai, UAE.
Collaborated with many governmental and private entities on several marketing events.
Doubled the company sales during the pandemic crisis by shifting to alternative business models.
Acquired new market shares and engaged in the R&D robotic industry with diverse abroad Partners.
Closed deals with international and local businesses.
Defined new sales opportunities and developed new customised technologies in response to the market need, with the support of technical department.
Represented Roboads in meeting potential investors and distributors in Hypermotion, Gitex, Innovation Summit and many other exhibitions
held in the MENA region.
Developed a process to collect client experience feedback, identifying areas for improvement to grow company performance.
Increased the market share by shifting the clientele from SMEs to large enterprises (Hotels, Hospitals, Schools and universities).
Built and maintained profitable relationships with key customers.
Prepared and submitted various tenders and acquired international NGOs.
Conducted industry research with vendor and solution assessment on diverse computer applications.
On-boarded new suppliers at optimised pricing and costs, contributing to higher margins for the business.
Managed and expanded multiple sales accounts.
Managed the company's exhibition booth in HORECA show in Lebanon and other events in the region.
Prepared NDAs, Vendor agreements for clients.
Processed customer instructions for policy amendments.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Cold‑Called potential customers to set up appointments according to mutual availability.
Led cross‑departmental and divisional workflows, supporting risk management.
Strategised with clients to create customised insurance policy packages while informing clients of investment opportunities to protect their
assets.
Facilitated client understanding of their insurance cover provided in line with industry regulations.
Collected all premiums on or before effective date of coverage.
Closed an average of 5 new sales per week.
Oversaw planning and inventory management of seasonal stocks.
Interpret sales forecast to management for informed purchasing.
Liaised with cross‑departmental counterparts to ensure alignment on deliverables and deadlines.
Negotiated contract and purchase terms with suppliers.
Maintained sales records with payment details and invoices.
Sought merchandise feedback from retail customers to adjust future purchase orders.
Forecasted demand levels through market investigation studies to inform purchase decisions.
Investigated and resolved supply chain issues through root cause analysis, communicating causes for concern with management.
Sourced suppliers 15‑20% cheaper than previous averages through negotiation.
Led team members to consistently exceed seasonal sales targets by 10%.
Performed inventory checks and stock‑take duties on monthly basis, ensuring records of stock levels were consistently accurate.
Ordered new stock on weekly basis based on supply and demand, and evolving fashion trends.
Maintained a standard of exceptional customer service through training, leading team members by example.
Monitored sales throughout each shift, providing assistance to staff members to increase sales as needed.
Recruited, interviewed, trained and supervised 20+ employees, building strong sales teams for each shift.
Created a visually appealing store through outstanding merchandising techniques based on consumer needs.
Determined consumer demand and potential sales volumes by studying detailed market research on trends and competitor behaviour.
Faculty of Business Administration and economic Sciences, Beirut