Rothana Al-Jefri

Provides hands-on support in the day-to-day administration of pre-sales processing in the KSA Business Support Team. Interfaces with all stakeholders to managing the Forecast and resolve all the escalated issue. Promotes and enhances exceptional pre-sales administration to the organization, preparing all the quality reports such as (Market share, Field actions reports, account analysis report, and the revenue report).Stock demand planning and make sure inventory is always available in a healthy way for a smooth operations. Working closely with the BUM to manage and lead all the sales team (Forecasting, invoicing, and Insensitive plan).

• Controlling Sales Orders Deliveries and Installation Process from the Start point to the Final Stage(Customer) to insure on-time Delivery, and forecasting any Delay in delivery process
• Provide High-Level Client Relationship management in order to ensure proper quality of the provided Services.
• Manage Customers Complaints by reporting issues to the Concern Departments including, following up, finding solutions to maintain strong Working relationship
• Acting as a Call Center Evaluation Supervisor.
• Provided Weekly and Monthly Report to (Sales-Service-Project) in the region about the Open Orders and The penalty Forecasting, and KPI’s Utilization Report
• Prepare Delivery and Installations letters to the Clients.
• Analysis the weakness and strength areas of our provided services Via (CSI) Surveys.

1. Weekly & Monthly Report on Open & Close Job Orders for Western region and ways to address Revenues, Customer Service and Response Time. keeping track of those customer service KPIs time took from customer initiation to Job order being closed.
2. Monitoring all Travelling engineers TA. Provide report before month ends to cross check days traveled by each engineer for Hardship allowance.
3.Follow-up on Monthly Report from all the supervisors for on time.
4.Following with all the engineer working on installations to get the correct serial numbers with warranty details in order to update to upload this new serial number in Master-data.
5.Following the open projects by coordination between supply chain department and services department.
We are controlling and manage our business in SAP system

I was worked in wall street institute as(Customer Service Representative ) Monthly Salary of (4000)full package—As a (Customer Service Representative) I took an active role in ensuring Students’ educational success and satisfaction with their English course through excellent customer service and management of courses. I was key player on a multicultural team and contribute to provide our Students with an all-English experience. I was At the heart of canter communications; I interacted with current and prospective Students in person and on the telephone. As a receptionist I was the “face of the centre” forming the first line of personal contact and friendly service with existing and prospective students.

I Was employee of the abd allateef jameel company in the telesales and marketing department - as a(call centre agent) our duties was Answer calls from all over Saudi Arabia by phone, toll free. Responds the all inquiries relating to sales of electrical appliances, took customers data and communicated with them, send the sales form shown by the sales price and the details of the devices. Enter data into the system, and a making a weekly reports and data analysis.

As a Data Entry i worked on the arrangement, Office management and scheduling appointments, and timing of customer data handed over to the projects.