Roushan Kumar Roy

• Manage end-to-end last-mile and first-mile delivery operations across Dubai for bike, car,
and van fleets.
• Supervise riders, drivers, and helpers to achieve daily SLA and productivity targets.
• Plan and optimize delivery and pickup routes; prepare run sheets and pickup sheets using
Shipsy for efficient fleet utilization.
• Conducting daily performance huddles and monitoring operational KPIs.
• Develop and manage rider/helper rosters to ensure smooth daily operations.
• Monitor live delivery performance and ensure genuine delivery/Pickup attempts with
ZERO Fake.
• Ensuring on-time deliveries and pickups within defined SLAs
• Coordinate with client and customer support teams to resolve escalations timely.
• Manage COD collections and ensure same-day reconciliation and submission.
• Prepare and circulate daily MIS and performance reports to management.
• Ensure SOP adherence, attendance discipline, hygiene standards, and RTO closure.
• Coordinate with cross functional teams (CS, Tech Team) to resolve escalations swiftly.
• Monitoring absenteeism and ensuring adherence to company SOPs and hygiene standards.

✔ Monitor operational policies and procedures to ensure the most efficient and effective processing of orders; control
of damages, errors and excellence in service levels.
✔ Handling 3500 forward shipments with 400 reverse pickup
✔ Take care about all Hub operations. Handle 90+ route FE’s in Hub
✔ Morning huddle of all WMs & educate them about metrics and new updates.
✔ Roster plan for Field Executive to avoid Unplanned Leave.
✔ Load allocation to all present Field Executive.
✔ Reduce In Hub Time route FEs
✔ Arranging OFD/OFP all Dashboard shipments/Pickups before breach.
✔ Hand held knowledge of key matrices like Conversion, Customer
Satisfaction (C.SAT), Fake & Escalation.
✔ Connecting RTO/Misroute Shipments to MH with Pre Alert.
✔ Ensure productivity of salary WMs and Vehicles as per company design.
✔ Coordinate with WMs for 100% attempt shipments to achieve conversion targets with good customer experience.
✔ Ensuring 100% Pickup attempt with accuracy.
✔ 100% Undel shipments Verification with no FAKE
✔ Closing Customer escalations within TAT.
✔ Preparing daily delivery/Pickup/undelivered report.
✔ Mentioning daily Hub performance report Handling Hub Cash (COD).
✔ Maintaining Daily, Weekly and monthly Hub Performance report.
✔ Maintaining staff attendance in Tracker and AMS.
✔ High Value RTO shipments content verification and maintaining data.
✔ Highlight suspected case to FST Team.
✔ Coordinating with stakeholders.
✔ Updating Trackers shared by stakeholders.
✔ Coordinating with TA Team for hiring to achieve AOP
✔ Daily COD Cash handling and depositing.
✔ Daily pending reconciliation.
✔ Weekly and monthly Hub Audit
✔ Coordinating ADM/HR Team for Lost recovery (WM Lost Recovery).
✔ Maintain hygiene within the hub.
✔ Ensure SOP adherence in hub.
✔ Petty Cash Management.

• Managed large-scale last-mile and first-mile e-commerce operations in high-volume.
• Controlled inbound and outbound shipment processing within defined cut-off timelines.
• Led and roaster planning off-roll teams including riders, team leaders, and sorters to
running smooth operation.
• Manage rider attendance, productivity, and daily dispatch planning.
• Achieved 90%+ delivery and pickup performance through training and monitoring.
• Optimized route planning, manpower allocation, and delivery success rates.
• Managed RTO, misroute shipments, and hub-to-mother hub coordination.
• Conducted daily performance huddles, weekly audits, and SOP compliance checks.
• Prepared daily, weekly, and monthly MIS reports for senior management.
• Supported loss recovery initiatives, seller escalations, and quality improvement projects.
• Coordinate with cross functional teams (CS, Tech Team) to resolve escalations swiftly.
• Liaise with vendors, partners, and internal stakeholders to plan capacity, peak season
strategies, and operational contingencies.

Job Responsibilities:-
✔ Daily Received stock details update in system
✔ Responsible for checking the entries made in the system with the physical documents & stock
ledger entries.
✔ Daily Physical stock updating in warehouse stock report
✔ Generate MIS report on daily basis
✔ To ensure good material handling in the store while loading/unloading without being damaged.
✔ Keep monthly stock dispatch schedule data
✔ Coordinating with of Supplier’s regarding dispatches as per schedule
✔ Coordinating with suppliers and all various branches on matters to Pickup as per schedule
✔ Update daily schedule vs dispatch report
✔ Upgrading Suppliers time to time of Changes scheduling & planning of the same
✔ Ensuring the dispatch of the Supplier in accordance with the Production at end User
✔ Weekly Schedule compliance report generation
✔ Taking premium pickup (By Air/Train/Taxi) from customer
✔ Coordinating with branch for premium pickup and tracking till deliver to customer
✔ Stock and delivery in accordance with Customer Services
✔ Coordinating with Fleet team for place FTL timely
✔ Coordinating and tracking with FTL Vehicle drivers till unloading and POD submit in Hub.
✔ Coordinating with Hubs regarding Consignments movements
✔ Monthly Physical warehouse Stock Audit and Month end report Generation
✔ Maintaining FIFO in Warehouse
✔ Maintaining 5S in warehouse
✔ Controlling the report Generation (Stocks, Expiry reports)
✔ Overall Responsibility of smooth functioning of Warehouse & achieve the Inventory targets &
Inventory turns
✔ Checking attached Vehicles and labour bills.
✔ Daily To Pay Payments collection of delivered shipments from Vehicle Drivers.
✔ Weekly Pending To-pay/Paid report generated an

• Planned daily pickups and deliveries based on client schedules and service commitments.
• Coordinated FTL vehicle placement and inter-branch shipment movement.
• Coordinated with branches and WH for timely consignment movement.
• Managed premium pickups (Express / Train / Air) and billing coordination.
• Tracked in-transit consignments FTL Vehicles and ensured on-time delivery.
• Prepared daily MIS report including warehouse stock, pickup, and transit reports.
• Managed POD collection, loss/damage documentation.
• Prepared monthly MIS report (monthly Pickup and delivery).
• Conducted warehouse stock audits, vehicle productivity monitoring.
• FIFO and 5S implementation in WH.