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Roushan Kumar Roy, E-commerce Executive

Roushan Kumar Roy

E-commerce Executive·Jeebly LLC

United Arab Emirates

Bachelor's degree, Arts

Work experience

Total years of experience: 16 years, 3 months

E-commerce Executive

June 2024 - April 2026

Jeebly LLC

Dubai, United Arab Emirates

June 2024 - April 2026

• Manage end-to-end last-mile and first-mile delivery operations across Dubai for bike, car,
and van fleets.
• Supervise riders, drivers, and helpers to achieve daily SLA and productivity targets.
• Plan and optimize delivery and pickup routes; prepare run sheets and pickup sheets using
Shipsy for efficient fleet utilization.
• Conducting daily performance huddles and monitoring operational KPIs.
• Develop and manage rider/helper rosters to ensure smooth daily operations.
• Monitor live delivery performance and ensure genuine delivery/Pickup attempts with
ZERO Fake.
• Ensuring on-time deliveries and pickups within defined SLAs
• Coordinate with client and customer support teams to resolve escalations timely.
• Manage COD collections and ensure same-day reconciliation and submission.
• Prepare and circulate daily MIS and performance reports to management.
• Ensure SOP adherence, attendance discipline, hygiene standards, and RTO closure.
• Coordinate with cross functional teams (CS, Tech Team) to resolve escalations swiftly.
• Monitoring absenteeism and ensuring adherence to company SOPs and hygiene standards.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Senior Executive Operation

September 2015 - May 2024

Flipkart

New Delhi, India

September 2015 - May 2024

✔ Monitor operational policies and procedures to ensure the most efficient and effective processing of orders; control
of damages, errors and excellence in service levels.
✔ Handling 3500 forward shipments with 400 reverse pickup
✔ Take care about all Hub operations. Handle 90+ route FE’s in Hub
✔ Morning huddle of all WMs & educate them about metrics and new updates.
✔ Roster plan for Field Executive to avoid Unplanned Leave.
✔ Load allocation to all present Field Executive.
✔ Reduce In Hub Time route FEs
✔ Arranging OFD/OFP all Dashboard shipments/Pickups before breach.
✔ Hand held knowledge of key matrices like Conversion, Customer
Satisfaction (C.SAT), Fake & Escalation.
✔ Connecting RTO/Misroute Shipments to MH with Pre Alert.
✔ Ensure productivity of salary WMs and Vehicles as per company design.
✔ Coordinate with WMs for 100% attempt shipments to achieve conversion targets with good customer experience.
✔ Ensuring 100% Pickup attempt with accuracy.
✔ 100% Undel shipments Verification with no FAKE
✔ Closing Customer escalations within TAT.
✔ Preparing daily delivery/Pickup/undelivered report.
✔ Mentioning daily Hub performance report Handling Hub Cash (COD).
✔ Maintaining Daily, Weekly and monthly Hub Performance report.
✔ Maintaining staff attendance in Tracker and AMS.
✔ High Value RTO shipments content verification and maintaining data.
✔ Highlight suspected case to FST Team.
✔ Coordinating with stakeholders.
✔ Updating Trackers shared by stakeholders.
✔ Coordinating with TA Team for hiring to achieve AOP
✔ Daily COD Cash handling and depositing.
✔ Daily pending reconciliation.
✔ Weekly and monthly Hub Audit
✔ Coordinating ADM/HR Team for Lost recovery (WM Lost Recovery).
✔ Maintain hygiene within the hub.
✔ Ensure SOP adherence in hub.
✔ Petty Cash Management.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Senior Executive

September 2015 - May 2024

Instakart Services Pvt. Ltd. (Flipkart Group)

New Delhi, India

September 2015 - May 2024

• Managed large-scale last-mile and first-mile e-commerce operations in high-volume.
• Controlled inbound and outbound shipment processing within defined cut-off timelines.
• Led and roaster planning off-roll teams including riders, team leaders, and sorters to
running smooth operation.
• Manage rider attendance, productivity, and daily dispatch planning.
• Achieved 90%+ delivery and pickup performance through training and monitoring.
• Optimized route planning, manpower allocation, and delivery success rates.
• Managed RTO, misroute shipments, and hub-to-mother hub coordination.
• Conducted daily performance huddles, weekly audits, and SOP compliance checks.
• Prepared daily, weekly, and monthly MIS reports for senior management.
• Supported loss recovery initiatives, seller escalations, and quality improvement projects.
• Coordinate with cross functional teams (CS, Tech Team) to resolve escalations swiftly.
• Liaise with vendors, partners, and internal stakeholders to plan capacity, peak season
strategies, and operational contingencies.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Logistics Coordinator

May 2010 - August 2015

Om Logistics Ltd.

New Delhi, India

I found this job using Bayt.com

May 2010 - August 2015

Job Responsibilities:-
✔ Daily Received stock details update in system
✔ Responsible for checking the entries made in the system with the physical documents & stock
ledger entries.
✔ Daily Physical stock updating in warehouse stock report
✔ Generate MIS report on daily basis
✔ To ensure good material handling in the store while loading/unloading without being damaged.
✔ Keep monthly stock dispatch schedule data
✔ Coordinating with of Supplier’s regarding dispatches as per schedule
✔ Coordinating with suppliers and all various branches on matters to Pickup as per schedule
✔ Update daily schedule vs dispatch report
✔ Upgrading Suppliers time to time of Changes scheduling & planning of the same
✔ Ensuring the dispatch of the Supplier in accordance with the Production at end User
✔ Weekly Schedule compliance report generation
✔ Taking premium pickup (By Air/Train/Taxi) from customer
✔ Coordinating with branch for premium pickup and tracking till deliver to customer
✔ Stock and delivery in accordance with Customer Services
✔ Coordinating with Fleet team for place FTL timely
✔ Coordinating and tracking with FTL Vehicle drivers till unloading and POD submit in Hub.
✔ Coordinating with Hubs regarding Consignments movements
✔ Monthly Physical warehouse Stock Audit and Month end report Generation
✔ Maintaining FIFO in Warehouse
✔ Maintaining 5S in warehouse
✔ Controlling the report Generation (Stocks, Expiry reports)
✔ Overall Responsibility of smooth functioning of Warehouse & achieve the Inventory targets &
Inventory turns
✔ Checking attached Vehicles and labour bills.
✔ Daily To Pay Payments collection of delivered shipments from Vehicle Drivers.
✔ Weekly Pending To-pay/Paid report generated an

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Logistics Executive

February 2010 - August 2015

OM Logistics Ltd.

Mohali, India

February 2010 - August 2015

• Planned daily pickups and deliveries based on client schedules and service commitments.
• Coordinated FTL vehicle placement and inter-branch shipment movement.
• Coordinated with branches and WH for timely consignment movement.
• Managed premium pickups (Express / Train / Air) and billing coordination.
• Tracked in-transit consignments FTL Vehicles and ensured on-time delivery.
• Prepared daily MIS report including warehouse stock, pickup, and transit reports.
• Managed POD collection, loss/damage documentation.
• Prepared monthly MIS report (monthly Pickup and delivery).
• Conducted warehouse stock audits, vehicle productivity monitoring.
• FIFO and 5S implementation in WH.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Education

LNMU

January 2009

January 2009

Bachelor's degree, Arts

India

GPA (percentage): 50%

GPA (percentage): 50%

B.I.E.C. Patna

January 2005

January 2005

High school or equivalent, science

India

Bihar Board

January 2003

January 2003

High school or equivalent, math

India

Skills

Information Seeking
Expert
Information Seeking
Expert
Team Leadership
Expert
Team Leadership
Expert
Adaptability
Expert
Adaptability
Expert
Problem Solving
Expert
Problem Solving
Expert
Decision Making
Expert
Decision Making
Expert
Team Work
Expert
Team Work
Expert
Adaptability and innovation
Expert
Adaptability and innovation
Expert
Materials
Intermediate
Materials
Intermediate
Logistics
Intermediate
Logistics
Intermediate
Receiving
Intermediate
Receiving
Intermediate
Material Handling
Intermediate
Material Handling
Intermediate
Operation
Expert
Operation
Expert
Warehousing Operations
Intermediate
Warehousing Operations
Intermediate
Inbound & Outbound Operation
Expert
Inbound & Outbound Operation
Expert
Customer service and relationship management
Expert
Customer service and relationship management
Expert
Time Management
Expert
Time Management
Expert
MS Excel V Look up & Pivot Table
Expert
MS Excel V Look up & Pivot Table
Expert
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
ALLOWANCE FOR CREDIT LOSSES ACL
Intermediate
ALLOWANCE FOR CREDIT LOSSES ACL
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TRANSPORTATION PLANNING
Intermediate
TRANSPORTATION PLANNING
Intermediate
Supply Chain
Intermediate
Supply Chain
Intermediate

Languages

English

Intermediate

Hindi

Expert

Training and Certifications

Certifications
Diploma in Computer Application
Jul 2008

Hobbies and interests

Reading books