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Roushell Varma, IT Department Secretary

Roushell Varma

IT Department Secretary ·AlShaya Group

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 18 years, 11 months

IT Department Secretary

November 2014 - Present

AlShaya Group

Al Kuwait, Kuwait

November 2014 - Present

• Assist in the recruitment and onboarding process by coordinating interviews and preparing new hire documentation.
• Manage & maintain executive schedules not limited to one.
• Provide administrative support for the entire department, including meeting arrangements.
• Coordinating travel arrangements for executives and consultants.
• Assist in the preparation and editing of correspondence and departmental reports.
• Collaborate with other departments including HR, and government relations to ensure smooth communication and coordination of tasks.
• Maintain department files and records electronically.
• Manage the time & attendance for the entire department in Kuwait & regional IT departments to process payroll information.
• Serve as a point of contact for internal and external stakeholders, answering inquiries and directing them to the appropriate staff members.
• Raising purchase orders on Oracle for consultant payments.
• Monitor and order office supplies and equipment for the department.
• Handle confidential and sensitive information with discretion and maintain confidentiality at all times

Company industry:
Retail & Wholesale
Job role:
Administration

Passenger Service Agent at Kuwait International Airport

January 2012 - October 2014

Nationail Aviation Services

Al Kuwait, Kuwait

January 2012 - October 2014

• Act as the first contact between the airline and its customers.
• Check-in passengers and baggage in accordance with the airline procedures in compliance with IATA.
• Ensuring that airport operations meet the standards; policies and procedures of local and international safety & security.
• Verify flight information and passenger documentation such as passport, visas… by referring TIMATIC.
• Ensure all areas of operations run smoothly and efficiently, i.e. flight OPS, aircraft loading, baggage handling, departure and arrival.
• Escorting and directing arriving/departing passengers to the respective areas such as the hotel desk, visa counter, transfer desk, and boarding gates.
• Assisting in special handling of passengers like unaccompanied minors, deportees, and transferring transit passengers.
• Handling excess baggage charges (upsell) at the counter and MEDA (stretcher cases)

Company industry:
Airlines
Job role:
Customer Service and Call Center

Executive Secretary/ Client Service Agent

January 2008 - April 2010

Inpress Advertising

Al Kuwait, Kuwait

January 2008 - April 2010

▪ To provide employees with needed forms and reports (leave forms, experience certificate, salary certificate, etc.) upon employee’s request.
▪ To monitor attendance and leaves across the company (annual, sick & unpaid) and provide the manager with reports periodically as required.
▪ Provide employees with special services (mobile lines, mobile allowances) as per the request from the manager.
▪ Prepare timeline sheets to check attendance monthly.
▪ Maintain an up-to-date and accurate data management system.
▪ Organize and maintain various administrative, follow-up and reference files.
▪ Arrange for meetings and travel arrangements.
▪ Organize own work, set priorities & meet critical deadlines.
▪ Supervise clerical subordinates.
▪ Prepare and maintain an office expense report & submit them on a weekly basis.

Company industry:
Advertising
Job role:
Administration

Project Secretary

June 2006 - June 2007

First United General Trading Company

Al Kuwait, Kuwait

June 2006 - June 2007

* Handling all typing and correspondence for Project Staff.
* Monitoring all incoming & outgoing documents.
* Manual and computer system filing for all correspondence.
* Preparing & updating tracking logs for the transmittal's.
* Answering the telephonic queries.
* Preparing daily & monthly reports on submittals to Project Manager.
* Arranging appointments and meetings with clients.
* Purchase office requirements & stationary

Company industry:
Construction & Building
Job role:
Secretarial

Coordinator / Receptionist / Customer Service Executive

May 2005 - May 2006

The Palms Hotel, Kuwait

Kuwait

May 2005 - May 2006

* Answering telephonic queries.
* Coordinating and scheduling of meetings for clients.
* Preparing of quotations.
* Preparing bookings and forwarding the same to the respective clients.
* Following up on payment payable by customers.
* Filing & Maintaining Correspondence.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Madurai Kamaraj University

June 2011

June 2011

Bachelor's degree, Business Administration

Kuwait

Avalon Aviation Academy

December 2010

December 2010

Diploma, Airport Ground Staff services

India

National Open University

June 2006

June 2006

High school or equivalent, Commerce

Kuwait

Indian Public School

June 2003

June 2003

High school or equivalent,

Kuwait

Skills

Staff Scheduling
Expert
Staff Scheduling
Expert
Administration
Expert
Administration
Expert
Business Administration
Expert
Business Administration
Expert
Receptionist
Expert
Receptionist
Expert
Scheduling
Expert
Scheduling
Expert
MS word
Expert
MS word
Expert
MS Excel
Intermediate
MS Excel
Intermediate
Typing 60wpm
Expert
Typing 60wpm
Expert
Staff Scheduling
Expert
Staff Scheduling
Expert
Administration
Expert
Administration
Expert
Business Administration
Expert
Business Administration
Expert
Receptionist
Expert
Receptionist
Expert
Scheduling
Expert
Scheduling
Expert

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert