Property Manager
Harbor Real Estate
Total years of experience :20 years, 1 Months
Successfully managing a portfolio for our corporate client that includes 3 building in TECOM Uptown Motor City and International City- Warsan Fourth (344 apartments) and 36 properties for a VIP client spread over Down Town Dubai, Silicon Oasis and TECOM.
Handling leases and making sure it has all the necessary provisions to safeguard and protect the landlord’s properties at all times.
Preparing weekly and monthly MIS reports for cheque deposits, cheque bounces, maintenance cost and total occupancy.
Continually liaising with the Facilities management team of the building and maintenance contractors making sure the common areas and the units are well maintained and the PPM’s are conducted on regular basis.
Preparing Ejari registration certificates for the tenants from the online portal after registering the property on the system.
Responsible for marketing the property after conducting a Market analysis, making sure the property is rented at the earliest and the landlord gets the best rent he is eligible for.
Screening the tenants prior to preparing the tenancy contract.
Handling complaints and emergencies maintenance issues by contacting the necessary maintenance companies that can act on priority.
Managing the move in and move outs of the tenant’s from the property and making sure the property is in good condition.
Updating the owners about their property in a timely manner.
Sending renewal notices to the Landlords and tenants and informing them about the rent increase if applicable as per the Rent Calculator ( RERA )
Completing the renewal process with the tenants; collecting rent cheques, executing the tenancy contract, preparing receipts for the rental payment and all other fees.
Making the landlord & tenants aware of the relevant law’s by the rental committee if and when required.
Preparing all the relevant documents to serve eviction notice to the tenants if the owner requests us to issues eviction notice to the tenant.
Managing a portfolio of high profile landlords with properties in Downtown, Emirates living, Dubai Marina, Palm Jumeirah and The Greens.
Handling leases and making sure it has all the necessary provisions to safeguard the landlord’s property and making sure his property is protected at all times.
Responsible for marketing the property after conducting a Market analysis, making sure the property is rented at the earliest and the landlord gets the best rent he is eligible for.
Screening the tenants prior to preparing the tenancy contract.
Handling complaints and emergencies maintenance issues by contacting the necessary maintenance companies that can act on priority.
Managing the check in and check outs of the tenant’s from the property and making sure the property is in good condition.
Updating the owners about their property in a timely manner.
Sending renewal letters to the Landlords and tenants and informing them about the rent increase if applicable as per the Rent Calculator ( RERA )
Completing the renewal process with the tenants; collecting rent cheques, executing the tenancy contract, preparing receipts for the rental payment and all other fees.
Making the landlord aware of the relevant law’s by the rental committee if and when required.
Preparing all the relevant documents to serve eviction notice to the tenants if the owner requests us to issues eviction notice to the tenant.
Handling all the clients’ queries related to the property and the handover process.
Verifying all the relevant documents of client’s at the point of handover of the units.
Coordination between CRM department, Project Mgmt, Customer Care and the clients, to ensure a smooth handover of each residence/offices/retail units.
Liaise with other functional/departmental managers and obtain clearance for the Handover of the Units. E.g. Legal, Compliance and Finance team.
Enforce the internal and external quality inspection processes, from the perspective of the customer.
Ensure accurate Data base management system updates, status reports and ensure proper filing management system.
Create Statistical Tools for each Project ready for handover using spreadsheet and report all Internal and External Customer issues and complains.
Gathering information from external authorities and assisting the manager in drafting the Home Owners manual and other handover related documents.
Designing the Handover Checklist and other documents for each project.
Liaise with Projects Team and contractors in rectification of issues in the units and customer issues.
Liaise with the external service providers (DEWA, Palm District Cooling - PDC, EMPOWER, Shield gas etc...) regarding the individual unit registration and follow-ups.
To ensure total customer satisfaction by facilitating client request and resolving any problems that may arise.
Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, conventions, promotions and any required events.
Interact and correspond with internal and external clients, hotel contacts and various vendors. Work with Travel Agencies to assist with coordinating room, flight and travel arrangements.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Inspect event facilities in order to ensure that they conform to customer requirements.
Maintain records of event aspects, including financial details.
Evaluate and select providers of services according to customer requirements.
Organize registration of event participants.
Assist with Special Events and Conference marketing efforts, i.e. mass mailings, mass e-mails; setting up luncheons, individual meetings, and group meetings; assisting with registration, itinerary updates and changes.
Maintain accurate databases for corporate and institutional clients. Enter follow up comments and statistical information into multiple computer databases.
Excellent knowledge of credit card.
Achievement of set target on daily & monthly basis.
Coaching and training the team on various aspects of calling by means of role-plays/scripts/objection handling etc.
ntroducing “new to bank” customers to build a strong customer base.
Scrutinizing each customer application inline with credit and operations requirements.
Handling customer complaints and queries and solving them.
Provide updated customer database to the team members and giving training on the latest bank products/credit policies.
Handling payroll accounts and co-ordinate to open on time.
Constant use of Microsoft office, database and bank MIS.
Handling customer queries and solving them.
Achieved of set target on daily & monthly basis.
Follow-up of payments/service feed back from customers.
Responsible for ensuring more than 95% customer satisfaction.
Attending to inbound calls from customer’s in the Bombay contact center.
Catering to customer needs and requirements.
Enlightening and informing them of various services on offer.
Currently pursuing my Bachelors degree in BBA which i am about to complete in July 2013.
Advance diploma in BBA
Diploma in BBA
in Hospitality Management, Cargo management and Airline Management.
Senior Secondary School HSC Maharastra board
S.S.C Maharastra board