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Roque Hablo, Computer Technician Maintenance

Roque Hablo

Computer Technician Maintenance·Bunawan Water District - LGU | Bunawan, PH

Philippines

Bachelor's degree, Administration And Information Systems

Work experience

Total years of experience: 11 years, 2 months

Computer Technician Maintenance

January 2024 - Present

Bunawan Water District - LGU | Bunawan, PH

Bunawan, Philippines

January 2024 - Present

• Provide Level 1 & 2 to 30+ internal via and remote
• Troubleshoot and resolve 95% of hardware, software, and network issues within SLA,
• Install, and maintain Windows 10/11, MS
Office 365, antivirus
• Manage LAN, WiFi, routers, TCP/IP, DNS, DHCP - diagnose and fix connectivity issues
promptly
• Create and maintain technical documentation and user guides for common issues
Company industry:
Utilities

I.T. Computer Technician

January 2024 - Present

Bunawan Water District - LGU

Agusan, Philippines

January 2024 - Present

• Install, configure & maintain 30+ desktops, laptops, printers & peripherals
• Diagnose & resolve hardware, software & network issues - minimized downtime
• Deploy Windows OS, MS Office, antivirus & business applications
• Manage LAN, WiFi, routers & provide user technical support
Company industry:
Utilities

Administrative Assistant with IT Support Duties

January 2022 - January 2024

Municipality of Bunawan,

Bunawan, Philippines

January 2022 - January 2024

• Provided comprehensive admin support to management & departments
• Prepared, reviewed & filed LGU correspondence, reports, contracts & documents
• Managed document control system & performed basic IT maintenance
Company industry:
Administration Support Services

Administrative Assistant

January 2022 - January 2024

Municipality of Bunawan

Bunawan, Philippines

January 2022 - January 2024

• Provided comprehensive admin support to management & departments
• Prepared, reviewed & filed LGU correspondence, reports, contracts & documents
• Managed document control system & performed basic IT maintenance
Company industry:
Administration Support Services

GPS In-Charge / Technical Support

January 2020 - July 2020

Phil. Asia Logistics, Inc.

Davao, Philippines

January 2020 - July 2020

• Monitored 50+ company vehicles real-time using GPS tracking system
• Tracked location, speed, idle time & unauthorized stops to improve fuel efficiency
• Generated daily GPS reports using Excel & SAP, coordinated with dispatch
Company industry:
Heavy Industry & Metallurgy

GPS In-Charge - Fleet Monitoring

January 2020 - January 2020

Phil. Asia Logistics, Inc.

Davao, Philippines

January 2020 - January 2020

• Monitored 50+ company vehicles real-time using GPS tracking system
• Tracked location, speed, idle time & unauthorized stops to improve fuel efficiency
• Generated daily GPS reports using Excel & SAP, coordinated with dispatch
Company industry:
Heavy Industry & Metallurgy

Logistics Data Assistant

January 2017 - January 2019

8Telcom Inc, Davao City

Davao, Philippines

January 2017 - January 2019

• Managed logistics transactions in SAP MM/WM - GR, GI, Stock Transfer, PO
• Maintained 99% data accuracy across inventory & logistics documentation
• Prepared daily/weekly/monthly inventory & logistics reports in Excel
Company industry:
Retail & Wholesale

Documents Controller

January 2016 - January 2017

Bestank Mfg Corp

Davao, Philippines

January 2016 - January 2017

• Documents Management: Received, registered distributed and filed company documents using DMS and SAP.
• Records Management: Maintained master files of documents to concerned departments and stakeholders.
• Filling System: Created and maintained organized filling system for easy retrieval and audit purposes.
• Confidentiality: Handled sensitive and confidential documents with strict data privacy.
Company industry:
Retail & Wholesale

Sales Associate

November 2015 - January 2016

LTS Communication Store

Davao, Philippines

November 2015 - January 2016

• Customer Service: Assisted costumers daily with product inquiries.
• Sales & POS: Processed sales transaction using POS system. Handled cash, credit card, and costumer returns accurately.
• Merchandising: Arrange product displays, restocked shelves, and maintained store cleanliness and visual standards.
• Inventory: Conducted stock monitoring, inventory count, and reported low stocks and damages to supervisor.
• Sales Target: Achieved monthly, sales targets and promoted store promos, discount, and daily sales reporting.
Company industry:
Pharmaceutical Manufacturing

Data Entry Clerk

January 2015 - January 2016

LTS Supermarket NCCC

Davao, Philippines

January 2015 - January 2016

• Data Enty: Entered logistics transaction daily into SAP including stock transfer, and Purchase Order.
• Inventory Management: Updated stock levels, item codes, and inventory movements in SAP.
• Documents Processing: Reviewed, encoded, and filed delivery receipts, packing lists, invoices, and shipping documents.
• Report Generation: Prepared daily, weekly, and monthly inventory and logistics report using MS Excel.
• Coordination: Liaised with warehouse, sales and transport teams to ensure accurate and timely data updates.
• Shipment Tracking: Updated shipment status and delivery information in the system for customer service.
• Quality Control: Verified data for errors and discrepancies to maintained 99% data accuracy.
• Documents Control: Maintained digital and physical filling system for logistics documents and audit purposes.
Company industry:
Retail & Wholesale

IT Support Technician / Helpdesk

September 2013 - March 2015

AGF Elite Group Distribution

Davao, Philippines

September 2013 - March 2015

• Delivered first-level helpdesk support via ticketing system, phone, email, and walk-in support
• Diagnosed hardware, software, and network problems, escalating complex issues to Level 2
when needed
• Installed, configured, and maintained desktops, laptops, printers, and peripherals for 50+ users
• Provided excellent customer service, maintaining high user satisfaction ratings
Company industry:
Sales Outsourcing

IT Support Technician

January 2013 - January 2015

AGF Elite Group

Davao, Philippines

January 2013 - January 2015

• Costumer Service - Assisted costumers daily with product inquiries.
• Technical Support - Provided first-level troubleshooting for hardware, software and network issues.
• Hardware & Software -Installed configured, and maintained desktops, laptops, printers, and peripherals
• User Assistance - Responded to help desk tickets via phone, email, and walk-in support.
Company industry:
Sales Outsourcing

Education

Philippine College of Technology

January 2013

January 2013

Bachelor's degree, Administration And Information Systems

Philippines

Philippine College of Technology

January 2013

January 2013

Bachelor's degree, Information Technology

Philippines

Skills

CUSTOMER SERVICE

Intermediate

CUSTOMER SERVICE DESK

Intermediate

DAWIA LEVEL 1

Intermediate

HELP DESK SUPPORT

Intermediate

INCIDENT MANAGEMENT

Intermediate

MICROSOFT OFFICE 365

Intermediate

MICROSOFT WINDOWS 10

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

TEAMVIEWER

Intermediate

WINDOWS SERVERS

Intermediate

AMAZON WEB SERVICES

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INVENTORY MANAGEMENT

Intermediate

LOGISTICS

Intermediate

MATERIALS MANAGEMENT

Intermediate

NETWORK MANAGEMENT

Intermediate

SAP APPLICATIONS

Intermediate

STOCK TRANSFER AGENT

Intermediate

WMS HYDROLOGY SOFTWARE

Intermediate

Languages

English

Expert

Filipino

Native Speaker

Training and Certifications

Certifications
CompTIA A+ Equivalent Experience Customer Service Excellence