Mahmoud Omar Ibrahim

- Deliver comprehensive technical support to all departments across Munir Sukhtian Group factories, through remote assistance (phone/email) and on-site visits, ensuring seamless operations, proactive troubleshooting, and effective problem resolution to maintain business continuity.
- Managed the complete server room and network environment.
- Administered domain controllers (AD, DNS, DHCP) and ERP systems.
- Delivered Microsoft 365 and Exchange Server administration.
- Configured and maintained FortiGate Firewall, Bitdefender endpoint, and Hyper-V environments.
- Oversaw Veeam and Windows Backup solutions for business continuity.
- Handled file servers and user permissions.
- Provided comprehensive technical support and resolved IT challenges with precision.
- Enhanced system performance and security protocols under pressure.

- Spearheaded server room operations and Microsoft 365 services.
- Maintained Windows and Mac OS X infrastructures to ensure seamless security and performance.
- Implemented Active Directory services for efficient user and group policy management.
- Monitored network performance and resolved vulnerabilities effectively.
- Executed robust disaster recovery procedures with Veeam & Acronis backups.
- Managed virtualization technologies such as VMware vSphere and Hyper-V.
- Collaborated on IT projects for system upgrades and migrations.
- Documented system configurations, procedures, and user guidelines for consistency.
- Supported AVID systems, media synchronization, and video rendering tasks for production.

- Installed, configured, and maintained computer hardware, operating systems, and applications.
- Resolved network and printer issues with detailed troubleshooting.
- Addressed user support requests accurately and maintained IT inventory records.