Thilina Kavinda

Results-driven IT Helpdesk professional with hands-on experience at H One (Pvt) Ltd, delivering first-level technical support and ensuring efficient IT operations. Skilled in troubleshooting hardware, software, and network issues while supporting Microsoft 365 environments, including Exchange Online, Microsoft Teams, OneDrive, and SharePoint. Experienced in user account management, identity and access control using Microsoft Entra ID, and device management through Microsoft Intune. Proficient in resolving email flow issues, login problems, and collaboration tool incidents while maintaining high service standards. Adept at using ticketing systems such as Zoho to log, track, and resolve incidents within SLA. Strong ability to perform remote troubleshooting, collaborate with cross-functional teams, and escalate complex issues effectively. Demonstrates solid knowledge of cloud technologies, IT support best practices, and customer-focused service delivery.

Dedicated IT Support professional with experience at Randeniya International (Pvt) Ltd, providing reliable technical support and maintaining day-to-day IT operations in a fast-paced business environment. Proficient in troubleshooting hardware, software, and network-related issues, ensuring minimal downtime and smooth system performance. Experienced in installing, configuring, and maintaining desktops, laptops, printers, and other IT equipment. Skilled in user support, system maintenance, and basic network administration, including LAN connectivity and device troubleshooting. Demonstrates strong problem-solving abilities, effective communication skills, and a customer-focused approach to resolving technical issues. Capable of managing multiple support requests while maintaining service quality and adhering to organizational IT policies and procedures.