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Zaid Mousa, IT Systems Administrator

Zaid Mousa

IT Systems Administrator·MODERN PAINTS & CHEMICAL INDUSTRIES (DULUX PAINTS)

Jordan

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 14 years, 1 months

IT Systems Administrator

February 2015 - Present

MODERN PAINTS & CHEMICAL INDUSTRIES (DULUX PAINTS)

Amman, Jordan

February 2015 - Present

• Manage and maintain enterprise Windows Server and virtual environments.
• Administer Active Directory, DNS, DHCP, Group Policy, and file services.
• Oversee Microsoft 365 environment including Exchange Online, SharePoint, and Teams.
• Configure and maintain Hyper-V virtualization platforms.
• Monitor system performance and ensure 99.9% uptime.
• Implement backup solutions (Veeam/Acronis) and disaster recovery plans.
• Strengthen security, endpoint protection, firewall management, and vulnerability patching.
• Lead infrastructure upgrades, migrations, and system modernization projects.
• Provide advanced technical support and mentor junior IT staff.
Company industry:
Manufacturing
Job role:
Information Technology

IT Officer

November 2011 - June 2014

JORDAN RIVER FOUNDATION

Amman, Jordan

November 2011 - June 2014

• Provided technical support to end-users (onsite and remote) and troubleshot hardware, software, and network issues.
• Installed, configured, and maintained servers, storage systems, and networking equipment.
• Managed user accounts, permissions, and access control in Active Directory.
• Supported Microsoft Exchange environments.
• Configured VPN, firewall, and network security solutions.
• Performed regular system updates, patching, and security audits.
• Reduced recurring IT incidents by identifying root causes and implementing automation.
• Maintained documentation for IT policies, procedures, and system configurations.
• Managed IT inventory and ticketing system.
• Ensured high levels of user satisfaction through timely issue resolution.
Company industry:
Non-profit Organization
Job role:
Information Technology

Education

Al-Balqa` Applied University

June 2010

June 2010

Bachelor's degree, Computer Engineering

Jordan

Skills

Windows Server (2012/2016/2019/2022)
Intermediate
Windows Server (2012/2016/2019/2022)
Intermediate
Linux (Ubuntu, CentOS, Red Hat)
Intermediate
Linux (Ubuntu, CentOS, Red Hat)
Intermediate
Active Directory & Group Policy
Intermediate
Active Directory & Group Policy
Intermediate
Microsoft 365 & Exchange
Intermediate
Microsoft 365 & Exchange
Intermediate
VMware & Hyper-V
Intermediate
VMware & Hyper-V
Intermediate
Azure & AWS
Intermediate
Azure & AWS
Intermediate
PowerShell & Bash scripting
Intermediate
PowerShell & Bash scripting
Intermediate
TCP/IP, DNS, DHCP
Intermediate
TCP/IP, DNS, DHCP
Intermediate
Backup & Disaster Recovery
Intermediate
Backup & Disaster Recovery
Intermediate
Firewall & Network Security
Intermediate
Firewall & Network Security
Intermediate
Endpoint Management
Intermediate
Endpoint Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Data Entry
Expert
Data Entry
Expert
Call Center
Expert
Call Center
Expert
Call
Expert
Call
Expert
Administration
Expert
Administration
Expert
HP
Expert
HP
Expert
Science
Expert
Science
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Desktop Support
Expert
Desktop Support
Expert
CCNA
Expert
CCNA
Expert
Hardware
Expert
Hardware
Expert
Active Directory
Expert
Active Directory
Expert
System Administration
Expert
System Administration
Expert
Management
Expert
Management
Expert
Data Input
Expert
Data Input
Expert
Project Management
Expert
Project Management
Expert
Sales
Expert
Sales
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Backup
Expert
Backup
Expert
Planning
Expert
Planning
Expert
Windows Server
Expert
Windows Server
Expert
Marketing
Expert
Marketing
Expert
Engineering
Expert
Engineering
Expert
Testing
Expert
Testing
Expert
Customer Support
Expert
Customer Support
Expert
IT
Expert
IT
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

Jordan Engineers Associations

Engineer

June 2010

Training and Certifications

Training
Digital Marketing
Edraak
Office 365
Edraak
Cisco CCNA
Mesbar Telecom System Corp
Microsoft Exchange Server 2013
New Horizon Training Center
MCSE: Microsoft Windows Server 2012
New Horizon Training Center