روان حؤبش, Head of Training,Continuous Education & Community Service Unit

روان حؤبش

Head of Training,Continuous Education & Community Service Unit

Arab Open University - Jordan Branch

البلد
الأردن - عمان
التعليم
ماجستير, MIS- Management Information Systems
الخبرات
14 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 9 أشهر

Head of Training,Continuous Education & Community Service Unit في Arab Open University - Jordan Branch
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ أكتوبر 2014

Head of Training, Continuous Education & Community Service Unit
Arab Open University - Jordan Branch
October 2014 - Present

Training Manager
Arab Open University - Jordan Branch
2014 - 2015 (1 year)


Handles the learning and professional development of an university workforce, students, community.
• Help with the ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within university
• Assessing the skills and knowledge within an organization and determining what training is needed to grow and retain these skills
• Identifying training and development needs within university through job analysis, appraisal schemes and regular consultation with units managers and human resources departments
• Designing and expanding training and development programs based on the needs of the university and the individual&also for students, community.
• considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training
• Producing training materials for in-house courses
• Managing the delivery of training and development programs and devising a training strategy for the university
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
• evaluating training and development programs
• amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

Telemarketing Team Leader في Umniah
  • الأردن - عمان
  • يوليو 2009 إلى فبراير 2011

July 2009 - February 2011
Position: Telemarketing Team Leader
Department: Customer Advocacy
Company: Umniah (Batelco)
Amman - Jordan

Branch Operation Head في Capital Bank
  • الأردن
  • مارس 2007 إلى مايو 2009

March 2007 - May 2009
Position: Branch Operation Head
Department: Operation Support
Company: Capital Bank
Amman - Jordan

Team Leader في Standard Chartered Bank
  • الأردن - عمان
  • يونيو 2005 إلى يوليو 2006

June 2005 - July 2006
Position: Team Leader
Department: Credit Cards Unit - Customer Service
Company: Standard Chartered Bank
Amman - Jordan

الخلفية التعليمية

ماجستير, MIS- Management Information Systems
  • في The Arab Academy For Banking And Financial sciences
  • يناير 2008

Master- MIS- Management Information Systems 2008 The Arab Academy For Banking And Financial sciences Amman - Jordan

بكالوريوس, Management Information Systems
  • في Philadelphia University
  • يناير 2005

Bachelor Degree in Management Information Systems 2005 Philadelphia University Amman - Jordan

الثانوية العامة أو ما يعادلها, High School
  • في high school
  • يناير 2001

Specialties & Skills

Systems Management
Capital
Marketing Management
Banking
CUSTOMER SERVICE
SALES TECHNIQUE
MARKETING
MANAGEMENT

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Time Management (تدريب)
معهد التدريب:
Time Management at Capital bank
تاريخ الدورة:
April 2007
المدة:
14 ساعة
Civil Status & Passport Department (تدريب)
معهد التدريب:
Philadelphia University
تاريخ الدورة:
January 2004
المدة:
30 ساعة
5C Sales Technique (تدريب)
معهد التدريب:
Standard Chartered Bank
تاريخ الدورة:
June 2005
المدة:
14 ساعة