Head of Training,Continuous Education & Community Service Unit
Arab Open University - Jordan Branch
Total years of experience :14 years, 9 Months
Head of Training, Continuous Education & Community Service Unit
Arab Open University - Jordan Branch
October 2014 - Present
Training Manager
Arab Open University - Jordan Branch
2014 - 2015 (1 year)
Handles the learning and professional development of an university workforce, students, community.
• Help with the ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within university
• Assessing the skills and knowledge within an organization and determining what training is needed to grow and retain these skills
• Identifying training and development needs within university through job analysis, appraisal schemes and regular consultation with units managers and human resources departments
• Designing and expanding training and development programs based on the needs of the university and the individual&also for students, community.
• considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training
• Producing training materials for in-house courses
• Managing the delivery of training and development programs and devising a training strategy for the university
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
• evaluating training and development programs
• amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
July 2009 - February 2011
Position: Telemarketing Team Leader
Department: Customer Advocacy
Company: Umniah (Batelco)
Amman - Jordan
March 2007 - May 2009
Position: Branch Operation Head
Department: Operation Support
Company: Capital Bank
Amman - Jordan
June 2005 - July 2006
Position: Team Leader
Department: Credit Cards Unit - Customer Service
Company: Standard Chartered Bank
Amman - Jordan
Master- MIS- Management Information Systems 2008 The Arab Academy For Banking And Financial sciences Amman - Jordan
Bachelor Degree in Management Information Systems 2005 Philadelphia University Amman - Jordan
