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Rawan Alshahrani , Customer Service & Administrative Officer

Rawan Alshahrani

Customer Service & Administrative Officer·Platinum Eastern Recruitment Company

Saudi Arabia

Bachelor's degree, Chemistry

Work experience

Total years of experience: 9 years, 10 months

Customer Service & Administrative Officer

September 2021 - December 2025

Platinum Eastern Recruitment Company

Dammam, Saudi Arabia

September 2021 - December 2025

• Managed customer interactions and resolved issues
• Coordinated with internal and external teams
• Handled data entry and maintained records
• Supported recruitment processes
• Improved service flow and operations
• Assisted with invoice processing using QuickBooks

Company industry:
Recruitment & Employee Placement Agency
Job role:
Administration

Student Activities Coordinator

August 2019 - April 2020

Halley International Schools

Khobar, Saudi Arabia

August 2019 - April 2020

• Coordinated activities and organized schedules
• Supported administrative tasks and event planning

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Human Resources Specialist (Tamheer Program)

November 2018 - May 2019

Spectra Solutions Experts

Dammam, Saudi Arabia

November 2018 - May 2019

• Maintained employee records and HR documentation
• Tracked attendance and supported HR administrative tasks

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Administrative Assistant (Part-Time)

December 2012 - January 2017

Al Khobar Coastal Car Wash

Khobar, Saudi Arabia Remote

December 2012 - January 2017

• Reviewed invoices
• Organized records
• Handled data entry
• Supported remote coordination

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Administration

Education

جامعة الإمام عبد الرحمن بن فيصل

June 2017

June 2017

Bachelor's degree, Chemistry

Saudi Arabia

Skills

ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
Scheduling & Calendar Management
Expert
Scheduling & Calendar Management
Expert
Data Management
Expert
Data Management
Expert
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
OPERATIONS
Expert
OPERATIONS
Expert
Call Handling
Expert
Call Handling
Expert
QuickBooks
Expert
QuickBooks
Expert
Customer Support
Expert
Customer Support
Expert
Government HR Platforms
Expert
Government HR Platforms
Expert
HR Support (Basic)
Intermediate
HR Support (Basic)
Intermediate
Recruitment & Talent Acquisition
Intermediate
Recruitment & Talent Acquisition
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Training
Data and Analysis World
HRDF
May 2026
Show credentials
English Language Course
Alamiah for Education and Training
Sep 2017
Show credentials
Effective Management
HRDF
May 2026
Show credentials
Computer Skills for Office Management
Alamiah for Education and Training
Sep 2017
Show credentials
General English Course
British Council
Sep 2018
Show credentials
Diploma In Human Resource Management
ASHARQIA CHAMBER
Nov 2018
Show credentials

Hobbies

  • الرسم والأعمال الفنية
  • الاهتمام بالتفاصيل والتنظيم
  • تحسين تجربة العميل وجودة الخدمة
  • تطوير المهارات المهنية بشكل مستمر
  • التعلم الذاتي واكتساب مهارات جديدة