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Rowe Mendoza, Senior Officer Sales Operations

Rowe Mendoza

Senior Officer Sales Operations·AL AIN FARMS GROUP

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 17 years, 5 months

Senior Officer Sales Operations

August 2008 - December 2025

AL AIN FARMS GROUP

Al Ain, United Arab Emirates

August 2008 - December 2025

• Managed daily operations for B2B, HORECA, Traditional Trade, Modern Trade, and Key Accounts across multiple Emirates.
• Supported field teams in Al Ain, Abu Dhabi, Dubai, and Northern Emirates with route planning and order validation.
• Ensured cold chain compliance for Dairy & Poultry divisions.
• Processed orders, returns, replacements, and credit notes with 100% accuracy.
• Prepared daily, weekly, and monthly sales reports and KPI dashboards.
• Resolved customer issues, delivery discrepancies, and pricing concerns.
• Coordinated with Finance for invoice reconciliation and credit control.
• Trained new staff on ERP systems and sales workflows.


Achievements:
• Improved order accuracy and reduced processing errors.
• Enhanced coordination across four regions, improving delivery efficiency.
• Developed improved reporting templates for management visibility.
• Supported major product launches across B2B and HORECA channels.
Company industry:
FMCG

Data Processing Officer

September 2008 - July 2018

AL AIN FARMS GROUP

Al Ain, United Arab Emirates

September 2008 - July 2018

• Entered daily sales orders, invoices, and delivery notes into ERP systems.
• Maintained accurate customer, pricing, and product data.
• Assisted with stock monitoring and route performance reporting.
• Coordinated with sales representatives to verify orders and resolve discrepancies.
Achievement:
• Promoted to Senior Officer for accuracy and consistent performance.
Company industry:
FMCG

Education

Baliuag University

April 2004

April 2004

Bachelor's degree, Business Administration And Commerce

Philippines

Skills

Sales Operations, Order Processing, Multi Branch Coordination, Inventory Management
Intermediate
Sales Operations, Order Processing, Multi Branch Coordination, Inventory Management
Intermediate
Route Planning, Customer Issue Resolution, Team Training
Intermediate
Route Planning, Customer Issue Resolution, Team Training
Intermediate
Relationship Selling, Consultative Selling, Route Optimization
Intermediate
Relationship Selling, Consultative Selling, Route Optimization
Intermediate
Key Account Management, Upselling, Cross Selling, Value Based Selling, Credit Control
Intermediate
Key Account Management, Upselling, Cross Selling, Value Based Selling, Credit Control
Intermediate
HORECA, B2B, Traditional Trade, Modern Trade, General Trade, Van Sales, Wholesale
Intermediate
HORECA, B2B, Traditional Trade, Modern Trade, General Trade, Van Sales, Wholesale
Intermediate
FEFO/FIFO, Cold Chain, ERP (SAP, Oracle, MS Dynamics), KPI Dashboards, Route Planning
Intermediate
FEFO/FIFO, Cold Chain, ERP (SAP, Oracle, MS Dynamics), KPI Dashboards, Route Planning
Intermediate

Languages

Arabic
Intermediate
English
Intermediate
Tagalog
Native Speaker

Training and Certifications

Certifications
AI Tools WORKSHOP
BE10
Apr 2026
Show credentials
Training
HUMAN RESOURCES MANAGEMENT
Apr 2023
Show credentials