Customer Care Officer
AMERICAN MISSION HOSPITAL
Total years of experience :20 years, 3 Months
Manages, develop and deliver training to all staff.
* Coordinate and liaise with different training institution for all Healthcare staff
* Conducts training needs analysis on all departments
* Provide training to ensure that service standards are being followed
* Assist the HR Manager in the hiring and selection process
* Manages the Customer Care Department of the whole hospital
* Handle complaints, provide appropriate solutions and alterative within the time limits and
follow up to ensure timely resolution of complaints.
* Prepare and submit monthly Key Performance indicators report to the Quality improvement
department.
* Liaise with medical staff with regard to provision and implementation of quality patient care.
* Responsible for collecting relevant documentation, record keeping and \[liaising with relevant
parties to ensure, when possible, compete closure/resolution of any complaints.
* Make regular daily rounds of all clinical areas and other Departments in order to assist
patients.
Manages all Cleaning, Reception and Pest Control staff
* Deals and maintains relationship with various clients from different industries (Hotels, hospitals,
schools, buildings, government)
* Conducts training needs analysis on all departments
* Assist the HR Manager in the hiring and selection process
* Acquire new projects for the department
Interacts with guests to obtain feedback on product quality and service levels and effectively
responds and handles guest problems and complaints.
* Directly reporting to the Guest Relations Manager.
* In- charge with the room blockings and special request of all VIP guests.
* Hands-on training for new staff.
* Assist in the Front Office operations
SOMERSET AL FATEH, JUFFAIR - Five-Star Serviced Residence Company under the ASCOTT
In charge of the registration of all arriving guests.
* Mastery of room product in terms of rates, layout and special attributes, breakdown,
configuration, benefits, amenities, etc.
* In charge of the delivery and storage of guests’ luggage, mails and faxes.
* Well-versed in all Front Office cashier handling procedures; proficient on operating HIS Front
Office systems and equipment.
* Providing prompt, courteous and efficient service at all times.
* Well-versed in all Business Center handling procedures; proficient on operating machines and
equipment.
* Up selling whenever possible to maximize occupancy and revenues.
* Ensuring room assignments are correct to guest specifications.
* Handles Night Auditing reports and procedures.
* Handles special projects delegated by the Operations Manager.
* Performed
Taking in-bound calls and assisting for
Facilitate Room Service food delivery during breakfast, lunch and dinner.
* Assist in Banquets operation, in-house and out-house functions.
* Personalized Butler service to VVIP guest.
* Night Audit procedure using the Visual One system.
In charge of the registration of all arriving guests
Mastery of room product in terms of rates, layout and special attributes, breakdown,
configuration, benefits, amenities, etc.
In charge of the delivery and storage of guests’ luggage, mails and faxes.
Well-versed in all Front Office cashier handling procedures; proficient on operating Fidelio Front
Office systems and equipment.
Providing prompt, courteous and efficient service at all times.
Well-versed in all Business Center handling procedures; proficient on operating machines and
equipment.
Up selling whenever possible to maximize occupancy and revenues.
Ensuring room assignments are correct to guest specifications.
Handles Night Auditing reports and procedures.
Handles special projects delegated by the Operations Manager.
Team Coordinator
Responsible for room allocations to all Housekeeping butlers.
Assigned to perform express check-out in the room.
Minibar/Pool/Room Service Butler
Handled the minibar operations of the entire hotel from requisition of stocks to checking and
posting of consumption in the guest respective accounts.
Handled the pool operations.
Assigned to Room Service.
Housekeeping Butler
Handled effectively and efficiently every request of guest.
Carefully cleaning every room that was assigned and performing tasks that is beyond the
expectations of every guest, every time.
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