Rowena Joy Bolivar, Secretary

Rowena Joy Bolivar

Secretary

Qatar Insurance Company

Location
Qatar - Doha
Education
Diploma, Nursing
Experience
13 years, 2 Months

Share My Profile

Block User


Work Experience

Total years of experience :13 years, 2 Months

Secretary at Qatar Insurance Company
  • Qatar - Doha
  • My current job since March 2014

Job Description:
 answer telephone calls and gave information to callers, took messages, or transferred calls to appropriate individuals
 arrange conferences, meetings, and travel reservations; flight, hotel and other transportation arrangements
 distribute meeting notes, routine correspondence, and reports
 greet visitors and callers, handle their inquiries, and direct them to the appropriate person according to their needs
 locate and attach appropriate files to incoming correspondence requiring replies
 maintain scheduling and event calendars
 make copies of correspondence and other printed material
 open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
 schedule and confirm appointments for clients, customers, or supervisors
 set up and maintain paper and electronic filing systems for records, correspondence, and other material
 take dictation in shorthand or by machine, and transcribe information
 collect and disburse funds from cash accounts, and keep records of collections and disbursements  conduct searches to find needed information, using such sources as the Internet
 coordinate conferences and meetings
 establish work procedures and schedules
 operate electronic mail systems and coordinated the flow of information both internally and with other organizations
 order and dispense supplies
 review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions, generate reports and perform adhoc tasks
 operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
 act as liaison between the administrator or executive, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments
 perform a wide range of administrative and office support activities for the department manager to facilitate the efficient daily operation of the company
 ensure the appropriate notice is given and documentation prepared and delivered for directors' meetings, agendas are distributed and minutes kept
 ensure that proper accounts are maintained and reports are prepared
 retrieve documents from filing system
 maintain office supply inventories

Customer Service Associate at Qatar Life and Medical Insurance (QLM)
  • Qatar - Doha
  • September 2012 to March 2014

*enter medical claims data into system and process claims after proper investigation
*understand the medical history of the clients
follow adjudication policies and procedures to ensure
proper payment of claims
*deliver timely service to the members, providers, billing departments on the subject of claims
*handle customer inquiries, complaints
*giving pre-approvals to various providers

Team Staff at San Miguel Corp
  • Philippines
  • April 2011 to June 2012

 answer telephone calls and gave information to callers, took messages, or transferred calls to appropriate individuals
 arrange conferences, meetings, and travel reservations
 distribute meeting notes, routine correspondence, and reports
 greet visitors and callers, handle their inquiries, and direct them to the appropriate person according to their needs
 locate and attach appropriate files to incoming correspondence requiring replies
 maintain scheduling and event calendars
 make copies of correspondence and other printed material
 open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
 schedule and confirm appointments for clients, customers, or supervisors
 set up and maintain paper and electronic filing systems for records, correspondence, and other material
 take dictation in shorthand or by machine, and transcribe information
 collect and disburse funds from cash accounts, and keep records of collections and disbursements
 conduct searches to find needed information, using such sources as the Internet
 coordinate conferences and meetings
 establish work procedures and schedules
 operate electronic mail systems and coordinated the flow of information both internally and with other organizations
 order and dispense supplies
 review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
 operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
 act as liaison between the administrator or executive, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments
 perform a wide range of administrative and office support activities for the department manager to facilitate the efficient daily operation of the company  ensure the appropriate notice is given and documentation prepared and delivered for directors' meetings, agendas are distributed and minutes kept  ensure that proper accounts are maintained and reports are prepared
 retrieve documents from filing system
 maintain office supply inventories

Volunteer at San Lazaro Hospital
  • Philippines
  • September 2010 to October 2010

*assist with the admittance and discharge of patients vital signs, assessment, physical examination and weighing
*perform physical and psychological assessment
*assist patients and family members in the education of health care needs
*manage confidential patient files
*perform clinical tasks according to hospital policies
*assist nursing staff in the care of patients including newborn bathing, changing and feeding
*document nursing care provided and the client’s response to interventions

Education

Diploma, Nursing
  • at Far Eastern University – Feu-dr. Nicanor Reyes Medical Foundation
  • April 2009

Bachelor's degree, Nursing
  • at Far Eastern University
  • April 2009

Specialties & Skills

POLICY ANALYSIS
CUSTOMER RELATIONS
DEPARTMENT OF HEALTH
DOCUMENTATION
NURSING
ADMINISTRATION
COUNSELING
CRITICAL THINKING

Languages

English
Expert
Tagalog
Expert