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Rowena Jumarang , RESTAURANT MANAGER

Rowena Jumarang

RESTAURANT MANAGER·Umami Restaurant Co.

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 16 years, 3 months

RESTAURANT MANAGER

May 2024 - Present

Umami Restaurant Co.

Dubai, United Arab Emirates

May 2024 - Present

Manage daily restaurant operations ensuring smooth service and efficiency
Control costs and monitor stock levels to maintain profitability
Analyze sales trends and customer feedback to drive improvements
Lead and motivate team members to achieve high performance standards
Ensure compliance with hygiene, safety, and customer service excellence
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

April 2023 - April 2024

Al Jeel Capital – Shakey’s Pizza Parlor,

Dubai, United Arab Emirates

April 2023 - April 2024

Oversaw daily operations including opening/closing procedures
Managed VIP guests, complaints, and special requests professionally
Optimized reservations and table turnover without compromising service
Trained staff on menu knowledge, preparation, and service standards
Maintained brand standards and ensured consistent service quality
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

March 2022 - March 2023

Healthroad Catering

Dubai, United Arab Emirates

March 2022 - March 2023

Supervised daily operations and shift performance
Resolved customer complaints to improve satisfaction
Ensured compliance with sanitation and safety standards
Controlled operational costs and reduced waste
Prepared financial and performance reports
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

May 2013 - July 2021

Hardee’s

Dubai, United Arab Emirates

May 2013 - July 2021

Managed full restaurant operations and ensured SOP compliance
Controlled P&L and optimized costs to improve profitability
Led team training, coaching, and performance management
Maintained high standards in food safety and delivery KPIs
Enhanced customer satisfaction through feedback and service improvements
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

December 2011 - March 2013

Goto King Restaurant

Batangas, Philippines

December 2011 - March 2013

Managed daily operations and monitored sales performance
Ensured product quality, availability, and inventory control
Supervised staff and maintained operational standards
Protected company assets and ensured compliance
Supported team performance and service delivery
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RECEPTIONIST

June 2009 - October 2011

The Alpha Hotel

Batangas, Philippines

June 2009 - October 2011

Managed front desk operations and guest reservations
Provided excellent customer service and handled inquiries
Coordinated guest requests with internal departments
Assisted in staff onboarding and training
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University of Batangas

January 2009

January 2009

Bachelor's degree, Hotel and Restaurant Management

Philippines

Bauan Technical High School

January 2005

January 2005

High school or equivalent, Management And Technical Arts

Philippines

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Training and Certifications

Certifications
Crew Training Certificate
Basic Management Training
Essentials of Management Training
Person in Charge Level 3 Certificate