Rowena Viegas

A destination unto itself, comprised of two world-class resorts - Atlantis - The Palm & Atlantis - The Royal, Aquaventure, Dolphin Bay, The Lost Chambers Aquarium and an unrivalled culinary collection, Atlantis Dubai is where unique memories are made. Nowhere else in the world will you find so many celebrity chefs and award-winning restaurants under one roof.

A Dubai icon, Atlantis, The Palm is the region's most Instagrammed hotel. As the ultimate holiday destination, it offers unforgettable experiences for all ages from thrill-seekers to food lovers and fitness freaks. Atlantis, The Royal, will be the world most ultra-luxury experiential resort. Opening in Fall 2022.

Key Deliverables:
 Active involvement in driving continuous improvements to Talent Acquisition and Onboarding services regarding process, technology, and team performance.
 Deliver innovative and best practice recruitment and onboarding solutions by keeping abreast of market changes and suggesting and developing changes to processes, practices and policy.
 Lead the Talent Acquisition deliverables, including but not limited to end-to-end recruitment plans and solutions, proactive demand planning, recruitment and onboarding costing models, sourcing strategies, salary market mapping and validation of pay rates, workforce and mobilisation plans, talent pooling.
 Manage the delivery of leadership hires to ensure the best quality candidates are sourced, selected, hired, and onboarded professionally and appropriately.
 Created a dedicated internal sourcing team to reduce agency spend and provide focus on niche/skilled challenging roles.
 Managed the design and implementation of a new ATS (Success Factors) for two properties and managed the data migration project from legacy systems.
 Led the implantation of a Recruitment Shared services concept, increasing recruiter capacity, reducing admin and improving candidate experience.
 Launched a video interviewing platform to increase success rate at final interview and reduce spend on candidate overseas travel.
 Executed mass overseas recruitment events in various global markets, to meet business needs of 2000+ new hires for the new property Atlantis, The Royal.
 Designed key employer brand initiatives to support TA hiring. Global roadshow events calendar, media campaigns and pipeline initiatives.

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognizes and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42, 000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Business Areas: Technologies | Engineering | Real Estate | Construction | Contracting | E-Commerce | Retail | Electronics

Key Deliverables:
 Design & develop talent acquisition strategies. Manage & implement comprehensive end-to-end hiring solutions (Attract, Source, Select, Integrate) in partnership with different businesses of the group, in alignment with group growth plans & to enhance the candidate / new hire experience.
 Lead the development, design and implementation of the strategy for recruiting best talent from around the world. Develop the overarching strategic direction for Executive Recruitment. Develop a continuous pipeline of high-quality talent for Al Futtaim Group.
 Partner with the broader organization to strategically anticipate needs, and ensure a steady supply of quality talent as required. Working with and partnering with the Group Directors & HR teams understanding short, mid and long-term manpower goals.
 Identify critical roles who have the greatest impact on business success and develop approaches to attract and build relationships with talent segments to fill these roles.
 Define the talent required by business needs in terms of skills, behaviours and performance requirements.
 Conduct extensive market research and prepare strategies to address the organization’s talent and leadership needs in the region.
 Focus on building talent pools around critical roles that have the greatest impact on organizational performance.
 Identify, engage and assess C-level, senior executives & mid management across different functions and industries.
 Use Social Media to market Al-Futtaim’s Talent Brand and attract followers using advertising campaigns.
 Leverage our ATS in a high volume and detail-oriented environment to track and manage talented candidates.

Achievements:
 Successfully reduced time to hire by 59% across all roles closed in 2016.
 Awarded the Exceptional Efforts award twice during my stint in the AFG Talent Acquisition team.
 Awarded the Quarterly Award twice during 2016 for notable achievements in operational excellence.
 Managed the highest number of LinkedIn hires (45%) across 2015, 2016 and 2017.
 Maintained 99% compliance in systems and reports across 5 years.
 Achieved 16%, 20%, 26% internal mobility across all hires in 2016, 2017 and 2018 respectively.
 Diversity & Inclusion sponsor (21% increase in females hires from 2016 -> 2018, 5% increase in nationality mix from 2016 -> 2018).
 Hired 44, 46, 83, 53 & 50 critical roles in 2015, 2016, 2017, 2018 and 2019 respectively.
 Was the TA Lead in leading the Success Factors post installation glitches project for Al Futtaim Group in 2019.
 Agency spend was AED 0 across all roles for all years.
 Championing the EVP & Employer Branding project within TA through - digital channels, application experience, social media, content & employee advocacy.

Lobo Management Services is reckoned as one of the top-tier executive search and recruitment firms in the Middle East.

Key Deliverables:
 Take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business.
 Provide consultative advice to clients on strategies to attract, acquire and retain top talent within the market, compensation and benefits structures and competitor updates.
 Recruit an array of individuals into roles within the GCC region. Cover the whole recruitment process; starting with attracting and headhunting candidates via word of mouth, advertising campaigns and on-line CV portals; then selecting and interviewing these candidates for specific roles.
 Manage mid to senior management recruitment focusing on Retail, Real Estate & Property Development, Hospitality, Engineering, IT/ Technology, Construction, Automotive, FMCG, Consumer Electronics, Travel & various other sectors across Middle East and Levant.
 Work on retained and contingent assignments independently and source candidates through various channels like networking, head hunting, referrals, web portals - Monster Gulf / Naukri / Bayt, social media platforms - LinkedIn etc.
 Plan, assess and implement the right sourcing channel / media for different positions.
 Competencies based interviewing and prepare briefings on each candidate to enable the client to develop a proper perspective of the differentiated value the candidate brings.
 I was personally responsible for the account management of several key accounts including both local business groups & multinational, blue chip companies. Maintain and nurture existing relationships & proactively seek account revival opportunities to offer retain search projects to existing client base.

Achievements:
 Successfully delivered multiple projects simultaneously while meeting inflexible deadlines.

Intelenet Global Services is a leading third party BPO Company with 41 centers globally that delivers Business Process Outsourcing Services to Fortune 500 companies in the UK, USA, Australia and India in industries as diverse as banking & finance, insurance, retail, telecom, healthcare, information technology, travel and hospitality. Intelenet has 33, 000 employees across 41 delivery centers located in India, UK, USA, Central America, Philippines, Mauritius and Poland.

Key Deliverables:
 My responsibilities involved design and implement selection criteria and to re-design competency questionnaires, interview process and selection methodology.
 During my time at Intelenet I also wrote templates for recruitment advertisements, arranged subscriptions with online CV databases, and set-up an internal database to manage talent pools of candidates that can be drawn on as the need arises.
 I was also heavily involved in the development of Alternate Channel avenues: Internet Campaign, I Apply, SMS Campaign, and Inbound.

Key Achievements:
 Within 6 months was Stability & Competency Based Interview Certified in 3 straight attempts.
 Calibrated & Certified for Final Operations Interviews.
 Piloted the Internet Campaign for our HR Recruitment Dept & kept returning valuable feedback &
inputs to the marketing team as it was an initiative in the testing phase. The Internet Campaign Avenue has given us the desired results on a monthly basis.

Planman Consulting Ltd. is a leading international recruitment agency.

Key Deliverables:
Involved in the End to End Recruitment Process for banking, retail & hospitality sector.

Randstad is an international recruitment consultancy.

Key Deliverables:
Involved in the End to End Recruitment Process for hospitality, aviation & service sector.