Duty Manager
Hilton Dubai Creek
Total years of experience :9 years, 3 Months
out all administrative duties in co-operation with the Front Office Manager
•Done daily checks on the VIP lists and ordering of corresponding activities
•Monitored completion of all administrative activities relating to Hilton Honors and co-ordinated regular training courses in relation to new features
•Monitor the room situation on the current and following day and give the corresponding directives to Team Members
•Read and updated the Duty Manager’s logbook daily and react to current events
•Took over interdepartmental duties
•Joint responsibility for achieving the best possible hotel occupancy at the best possible room price.
•Maintained regular contact with frequent guests and all important guests of the Hotel
•Supervised Team Members in order to ensure smooth, prompt and polite service based on the standards
•Undertook regular inspections in the reception and other areas to ensure that the installations and equipment are in a clean, perfect condition, well maintained and replaced / renewed as required.
•Supported the Front Office Manager in tasks such as job interviews, appointment, employee training, assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity
•Represented the Front Office Manager at meetings
•Ensure good co-operation and regular exchange of information with all departments, the Front Office Manager and the Director of Operations
•Joint responsibility for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training
•Joint responsibility for updating the Front Office Service Manuals, based on all work sequences
•Attends regular meetings within the department (performance review, information, proposals for improvement)
•Draw up the weekly work schedules and holiday planning, taking account of the business arising and the legal bases
•Ensure a good working environment within the department
•Took part in Communication Meetings on a regular basis
•Co-responsibility for maintaining the credit policy in the reception area
Guest
- Identifying and contacting key direct advertisers
- Working on achieve revenue objectives
- Understanding and communicating objectives and data
- Receiving complaints of the clients and carrying them to the designers to make the requested corrections, in consequence getting info & responding by fax, e-mails or phone
- Attending meetings and suggesting new ideas for the management of the company
- Establishing and maintaining data archives and magazines
- Supervised the work of designers and making corrections (in Italian, English, French)
- Sending ads created by the company, for renowned hotels, to be printed within well-known Egyptian magazines
- Collaborating for the creation of the complete product for advertising campaign and conducting the process of publicizing and selling the product
Also worked as Assistant to CEO in the same company as per request of the chairman
Job responsibilities:
Supervised the activity of the office in the absence, as well the presence of the chairman; (my competency went to the extent of answering to partners and clients for key decisions, sometimes alone, sometimes with the approval of the chairman).
Worked for EEF (Egyptian Equestrian Federation) Marketing Communications Agency - part of Maa/in, as
Corina Hrisca about a specific department within the University of North, Baia Mare and her future research (31st of
, conceiving articles, namely interviews and chronicles on social and cultural subjects.
Some of the articles’ titles:
1. “A conversion of intrinsic nature” - chronicle of art about the exhibition of artists and teachers Iudith Craciun & Gheorghe Craciun (appeared in the issue of
of the High School of Arts (1999) – Qualification Score: 94.5%
of Graphic
of
Degree -