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Roxanne Roxas, OPERATIONS MANAGER

Roxanne Roxas

OPERATIONS MANAGER·Blossom and Bloom

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 19 years, 4 months

OPERATIONS MANAGER

October 2014 - Present

Blossom and Bloom

Dubai, United Arab Emirates

October 2014 - Present

Blossom & Bloom
Reporting directly to company owners
Company's main point of contact
Decision maker
Overseeing day to day operations at every level
Budgeting
Sales, marketing and accounts support
All related to banking and payments
Ensuring the company policies in place and being
implemented
Assure company compliance with Dubai government
requirements in order to operate
All government compliance applications
All forms of company deals
Imports and Exports
Responsible on getting all companies legalities and
monitoring
Supporting all functions of the business
Personal assistance to the company owner related to
her residence, insurance, investments, holidays,
accounts etc.
Attend meetings on company/ owner’s behalf
Prepares presentation and other information needed
Planning and implementation
Keeping important company records
Other tasks as assigned
Point of contact related to partners’ personal matters
Manage calendars
Manage rents and other monthly payments
Make sure everything related to her residence is
updated, including its maintenance
Keep records of her investments and other properties
Record keeping - family documents like Identifications,
insurance, tenancy and other contracts, cars, important
log in details etc
Booking and arrange tickets, hotels, and other travel
arrangements
Partners’ power of attorney
Any other coordination related to her personal life,
when necessary

Company industry:
Retail & Wholesale
Job role:
Management

OFFICE ADMINISTRATOR

December 2008 - April 2014

Soliton Holding

United Arab Emirates

December 2008 - April 2014

Reporting directly to the Chairman and CEO
Responsible for keeping the Chairman/CEO’s schedule
organized.
Independently managing CEO’s office
Acting as point of contact on personnel and public
relations matters.
Coordinates and sets up high level conference calls,
board and management meetings, special events and
travel arrangements for the director.
Answered a high volume of incoming calls and in -
person inquiries from clients and colleagues; treated
each person with respect. Noting down all details of
incoming calls and passing on call details to concerned
persons.
Overseeing daily operations of company to ensure
efficient and effective business operation including
correspondence, office coordination and government
relations.
Making travel arrangements & hotel bookings for the
CEO and Chairman and other staffs.
Receives all documents (hardcopies or softcopies)
delivered to our office and distributes it accordingly.
Processing requirements of trade licenses, visa, and
health cards and acts as company PRO.
Responsible for product registrations for the trading
company.
Filing business transactions such as proposals,
contracts, agreements etc.
Checking and purchasing office supplies, arranging
payments of office utility bills.
Prepares payment transfers and salaries (WPS).
Coordinating all orders and deliveries for the trading
company.
Basic QuickBooks knowledge (entry level).

Company industry:
Business Consultancy Services
Job role:
Administration

AIRLINE RESERVATIONS AGENT

July 2007 - October 2008

Cebu Pacific Air

Philippines

July 2007 - October 2008

Communication and Teamwork
Ensures that guests get the lowest fare possible yet
enjoy the pleasure of exceptional service.
Gives out complete and accurate information such as
flight details, baggage inquiries, and fare prices.
Reserves seats for the Passengers’ desired flight,
rebooking and assesses penalties for changes. We
always do recap and documentation before ending any
transaction.
Provide quotations for Airfare plus hotel packages.
In case of flight disruptions, we are the one to
reaccomodate passengers to next available flight.
Accepts and processes payments using credit card or
any mode.
Assisting customers on refund follow ups.

Company industry:
Airlines
Job role:
Customer Service and Call Center

SALES CONSULTANT

May 2006 - February 2007

Dearborn Motors - Ford

May 2006 - February 2007

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Education

Centro Escolar University

March 2006

March 2006

Bachelor's degree, Business Administration

Philippines

in

Centro Escolar University

March 2002

March 2002

Bachelor's degree, Business And Management

Philippines

Skills

CREDIT
Expert
CREDIT
Expert
INSURANCE
Expert
INSURANCE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FEATURES
Expert
FEATURES
Expert
TYPING
Expert
TYPING
Expert
ATTORNEY
Beginner
ATTORNEY
Beginner
BANKING
Beginner
BANKING
Beginner
BASIC
Beginner
BASIC
Beginner
BUDGETING
Beginner
BUDGETING
Beginner
CONTRACT MANAGEMENT
Beginner
CONTRACT MANAGEMENT
Beginner

Social profiles

Personal Website
Personal Website