Roy Joseph, Consultant - Technical writer

Roy Joseph

Consultant - Technical writer

Commit Technologies

Location
Qatar - Doha
Education
Master's degree, Business Administration
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

Consultant - Technical writer at Commit Technologies
  • India - Bengaluru
  • June 2011 to February 2013

As a consultant of Commit Technologies, I worked with one of their clients on their site to support a Project Team involved in Healthcare IT support

Quality Manager at FocusMT India Pvt Ltd
  • India
  • February 2007 to November 2010

Responsible for quality KPIs of the business unit comprising of about 150 employees working in three shifts. This position involved working closely with Production Manager and shared some responsibilities related to Production Management.

Technical Writer at Delta Technologies
  • India - Bengaluru
  • January 2006 to January 2007

Working on a consultant basis for clients of Delta Technologies for technical writing service. Worked on two important projects.

Proof Reader at Spheris India Pvt Ltd
  • India
  • January 2001 to May 2005

Editing and quality checking clinical documentation for US Healthcare industry.

Exposure to working in a large ISO certified company

Customer focus and developing concepts of customer satisfaction

Team work and individual contribution

Office Coordinator at HELPO Foundation
  • India - Pune
  • July 1997 to April 2000

Office Coordinator
HELPO Foundation (July 1997 to April 2000)
HELPO Foundation is a non-governmental charitable organization based in Pune, India. As the office coordinator, I coordinated office and program activities of the organization. Major tasks included: • Initiate and monitor fund raising programs
• Managing office correspondence in computer based and maintain official documentation in filing cabinets
• Maintain and manage program schedule including field visits, health awareness camps, free health check-ups, distribution of food and clothing, organize distribution of nutrition supplies to village children, arrange field visits by sponsors

Education

Master's degree, Business Administration
  • at University of Madras
  • June 2009

MBA, University of Madras, 2009

Master's degree, Psychology
  • at University of Madras
  • June 2003

MSc (Psychology), University of Madras, 2003

Bachelor's degree, English Language and Literature
  • at Mahatma Gandhi University
  • June 1996

BA (English Language and Literature), Mahatma Gandhi University, 1996

Specialties & Skills

Administrative Support
Staff Training
Web Development
Technical Documentation
Quality
Team Player
Interviewing
MS Office Suite - Word, Excel, PowerPoint, Access, Outlook
Technical Writing
Information Architecture

Languages

Hindi
Beginner
Malayalam
Expert
English
Expert
Tamil
Expert

Training and Certifications

ITIL - Service Management (Certificate)
Date Attended:
June 2013