Store Manager
Landmark International
Total years of experience :11 years, 3 Months
-Ensure Regular training of store staff on all aspects of customer service, product knowledge and selling skills
-Ensure customer needs are met and complaints/queries are resolved in a timely manner
-Implements a high standard of customer focus within the store
-Achieve the revenue targets for the store, actively seeks ways to achieve or exceed shop sales targets
-Monitor and control expenses (Overtime, Stocks and consumables)
-Payroll preparation to be submitted to finance office
-Monitor sales performance against last year, last week on a daily basis and give feedback to higher management and to staff
- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store)
- Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
-Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats)
-Regularly audit own store administration and resolve any issues
-Maintain high standards of visual appearance throughout the store including all non-retail areas
-Maintain window and in-store displays to a high standard in line with merchandising guidelines
-Oversee staff development and drive motivation levels of the store associates
-Support induction of new recruits through buddy system
1. Monitor the performance of staff.
2. Preparing Profit and Loss Report
3. Making weekly forecast for all stocks
4. Prepare daily and monthly Sales Report.
5. Preparing Store Schedule/Rota
6. Making sure that Company standard is maintained and followed
7. Maintaining store cleanliness
8. Maintain excellent communication with customers all the time.
1. Monitor dealers performance
2. Preparing Profit and Loss Report
3. In Charge in conducting weekly and monthly inventories
4. Preparing Schedule for the Store
5. Preparing stock availability report to be submitted to the Regional Manager
6. Training New Recruits for the incentive scheme and benefits
7. Maintain Excellent communication with customers at all times