Receptionist Clerk
Aroma Rent a Car
Total years of experience :16 years, 9 Months
Manage customer requirements and target future business opportunities through the preparation of effective business plans.
Provides office support services in order to ensure efficiency and effectiveness within the office.
Handles inquiries and assist customer needs.
Assist in planning and preparation of meetings and conferences.
Reviews reports and confers with quality assurance management, and program managers to solve work-related problems.
Supervises and coordinates activities of QA representatives engaged in monitoring agents, applying knowledge of quality assurance standards and procedures.
Analyze/Monitor performance of support staff and implement department improvements.
Assists in the development of systematic approaches for assuring high quality services.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Explains members rights and responsibilities in accordance with contract.
Handles inquiries and resolves issues via relevant recording/reporting system.
Provides feedback to immediate supervisors.
INFORMATICS COMPUTER INSTITUTE Diploma in Computer Studies Certified Internet Professional Program December 1997 – February 2001 : DOMINICAN COLLEGE Bachelor of Science in Nursing June 1993 – March 1996 : UNIVERSITY OF STO. TOMAS 1ST Year College of Nursing June 1992 – March 1993