General Assistant
MEDICLINIC CITY HOSPITAL
Total years of experience :7 years, 8 Months
MEDICLINIC CITY HOSPITAL, Dubai UAE - 5th most beautiful hospital in the world. Wholly owned subsidiary of Mediclinic International, South Africa
Position: General Assistant
November 2012 - Present
• Provides administrative and logistic support to the Medical Records team thus playing an important role in the safe handling and maintenance of the patients medical records
• Medical records collected from and delivered to relevant departments as requested telephonically / via CARE system.
• Medical records prepared for admission of patients and dispatched to wards as per laid down procedures.
• Medical records logged in the electronic tracking module.
• Tracer cards prepared for the following days' appointments and medical records retrieved from the shelf as per the appointment list.
• New files opened and color coded as per procedure.
DULSCO LLC., Dubai UAE - consider as the oldest stevedoring company in Dubai.
Position: Merchandiser
September 2010 - November 2012
Client FDC International (SEAGATE Hard Drive)
• Greeting the walk in customers with a pleasant approach.
• Enquire customer needs and providing them quick services, assisting them on what they are looking for.
• Demonstrate and explain to the customers the different features/Specifications of the product assigned for.
• Ensure sales transaction is complete i.e. the product sold are billed/invoiced and paid.
• Ensure that the customers receive best service.
• Attend to the customers' complaints (if any), or guide them to the concerned manager if necessary.
• Ensure all display items are clean and in good condition.
• Check the inventory and report to the supervisor on regular basis.
• Ensures that monthly sales targets of Seagate products in Sharaf DG are met and exceeded.
• Responsible for creating stock reports and sale reports during week end.
ETELECARE GLOBAL SOLUTIONS, Manila Philippines - One of the main call center organizations in the Philippines with Fortune 500 clients.
Position: Level 3 Technical Support Representative (DELL Computers)
Alabang Muntinlupa City, Philippines
• Receives and answers escalated inbound calls from Technical Support Representatives level 1-2 for Dell Computers with the use of an Avaya System. Receives transactions from users regarding technical issue or related needs based upon the scope of support provided by contract to DELL clients and ensures that all communication with customer is within the guidelines of the client.
• Provides assistance to customers in installing parts to their hardware and trouble shoots technical issues through the phone.
• Able to produce quality work at all times, including when under pressure to meet tight dateline as well as meeting all Service Level requirements and update ID admin documentations
• Responsible for creating reports.
ETELECARE GLOBAL SOLUTIONS, Manila Philippines
Position: Quality Assurance (DELL Computers)
Alabang Muntinlupa City, Philippines
• Evaluate the performance of the technicians to ensure and maintain the level of service that is expected and ability to resolve the issue of the client.
• Provide one on one coaching and mentoring to technicians to ensure client satisfaction.
• Responsible for creation and accuracy of daily reports on client feedback and satisfaction.
• Escalates product issues that are irresolvable and not available on the knowledge base. Ensures that cases and or emails are filed in accordance with the Data Quality guidelines.
ETELECARE GLOBAL SOLUTIONS, Manila Philippines
Position: Level 1 - 2 Technical Support Representative (DELL Computers)
Alabang Muntinlupa City, Philippines
• First level of contact for receiving and answering inbound calls for Dell Computers with the use of an Avaya System.
• Provide assistance to customers having issues with their dell computers by identifying the parts causing problems in their computer.
• Guide customer in installation of operating system/software/updates in their Dell computers.
• Able to produce quality work at all times, including when under pressure to meet tight dateline as well as meeting all Service Level requirements and update ID admin documentations
in Manila, Philippines. Fluent in English and Filipino. Knowledgeable in MS Word, Excel, Power Point, and other MS application software. Interest includes surfing the net, sports, books, and relating to other people. Skills include facilitating and organizing. Quality and goal oriented, adaptable, and team player.
RERERENCE Available upon request.