روي Wachaga

IT Support Engineer في Technology Associates EA Ltd

• كينيا - Nairobi
• ديسمبر 2016 إلى مايو 2020

Monitoring Hardware and OS level logs and errors.
• Taking the Host based Backups & Backups through the Various Tape
Libraries using Data Protector.
• Monitoring the mainframe server.
• Monitoring the Development and production Environment, Liaising with
different mainframe teams across globe for outstanding issues.
• Analyzing the error codes on the Mainframes Server.
• Manipulation and Alteration of File Systems, Disk Space Management
using LVM.
• HP-OpenView Monitoring.
Major Projects Handled:
Prime Bank: Synergy VMware Scope:
configuration of Windows Server

Technician في Operating Systems Laboratory

• كينيا - Nairobi
• فبراير 2016 إلى نوفمبر 2016

o User administration and management on Microsoft AD.
o Management of User accounts and groups with access permission.
Allocation of Disk quotas to the users. Customization of user work
environment.
o Prepare Documentation for System information and Daily Activities.
Major Projects Handled:
Troubleshooting Operating systems: Unix ( Solaris, Linux)•
Managing server infrastructures and data-center operations across multiple
platforms (Unix, Linux, Windows)
•
Managing clients’ database replication reports.•
Working with other developers to build technical solutions & complete projects
within budgetary and quality requirements. Also involved in requirements
gathering, demonstrating software prototypes, and technical sales.
•
Systems Installation, Configuration and Firmware upgrades on servers, Oracle
storages and tape libraries (StorageTek models).
•
LAN and WAN administration•
Secondment to Ringier Group (RUPU) for a period of three months with key
roles
•
Project Management which included creating a low level design guide for the
project which was to be implemented by using Sun Fire X4440 Server and
StorageTek 3510. Upon completion embarked on setting up three virtualized
machines each hosting a different operating system namely Oracle enterprise
Linux 6 on machine 1, Windows Server 2012 R2.on machine 2 this two were
used for database, business intelligence and EBS testing. Then lastly Solaris
11.3 on machine 3 this was used for cloud stack testing and implementation.
•
Team member for consulting in large-scale Linux server upgrade for Harambee
Sacco, which significantly enhanced system performance.
•
Migration of SUSE SLES 10 to SLES 11 for Sameer Group.•
Researched, recommended and implemented network enhancements that
improved system reliability and performance for Ringier Digital Marketing
Kenya.
•
Coordinated in replacing a major manufacturer’s vulnerable network with robust
security through joint architecture of firewall and DHCP.

• يناير 2002 إلى يناير 2016

Sales Support Consultant في Samtech Computer Services

• كينيا - Nairobi
• يناير 2012 إلى يناير 2016

Samtech Computer Services
Major Projects Handled:
Install and maintain clients’ network systems.•
Perform personal computer maintenance and assembly for assorted clients.•
Server setups, troubleshooting and maintenance for multiple clients.•
Hardware and software maintenance for various clients • Presales consulting
and post sales configurations • Clients’ guidance on hardware scoping.
•
Coordinated the implementation and performance tuning of Windows 2008
Server environment for client’s operations. Delivered a major improvement
over old network system that catapulted productivity of remote sales force.

• يناير 2005 إلى يناير 2012