Roy Yammine

1. Program & Event Management
• Led end-to-end execution of 10+ academic programs and workshops, improving participant satisfaction and operational efficiency.
• Managed large-scale events (TEDxLAU, ACE annual summit, AI in Action, Youth Program), coordinating logistics, speakers, and audience engagement
for 200+ attendees.
• Optimized event workflows and coordination, reducing planning time and last-minute operational issues.
2. Marketing & Community Engagement
• Led Marketing strategy and rebranding initiatives that improved ACEs visibility and positioned programs more effectively for the target audience.
• Built the ACE Alumni Community from 0 to 1000+ members, strengthening customer retention.
• Grew ACEs social presence from 5K to 21K+ followers through community management, content planning, and targeted Meta Ads.
3. Partnerships & Operations
• Acted as the main contact for 30+ partner organizations, sharing updates, organizing meetings, and handling communications.
• Drafted MOUs, MOAs, and contracts while coordinating budgets and instructor onboarding with HR and senior leadership.
• Standardized internal workflows, improving communication between academic, finance, and operations teams.
4. Data, Automation & Reporting
• Built Power BI dashboards to track participants, performance, revenue, and program profitability.
• Developed a comprehensive annual study that supported executive decision-making on pricing, campaigns, and resource planning.
• Organized and secured internal databases while ensuring GDPR compliance.
5. Accreditation & Compliance
• Contributed to LAU ACEs successful IACET accreditation, aligning policies, documentation, and operational procedures with global CEU standards.

• Developed go-to-market strategies and brand positioning plans for SMEs, improving visibility, engagement, and customer acquisition.
• Managed digital content and campaigns, increasing lead generation and optimizing marketing spend through data-driven recommendations.
• Streamlined client social presence and workflows, reducing turnaround time and building dashboards to track engagement, conversions, and ROI.

• Audited local and processed 150, 000+ medical claims, ensuring accuracy, policy compliance, and fraud prevention.
• Coordinated with insurers and third-party administrators to resolve claim discrepancies, missing payments, and settlement issues.
• Ensured NSSF documentation and healthcare billing requirements were met, reducing rejected claims by 40%.
• Maintained accurate payment reconciliation and reporting using Excel, improving payout accuracy and processing speed.
• Served as the escalation point for hospitals and patients regarding settlement delays and policy clarification.

• Oversaw operations of the on-site restaurant at a high-traffic family playground.
• Supervised front and back-of-house staff, coordinated schedules, and maintained service standards.
• Handled inventory, daily revenue reporting, and quality control.
• Reported directly to ownership, managing without an intermediate operations manager.

• Registered sales contracts, tax declarations, and performed financial clearances with the Ministry of Finance.
• Acted as a liaison between clients and public institutions, handling income tax filing, legal documentation, and follow-ups.
• Built strong communication and problem-solving skills through direct client interactions and time-sensitive cases.

• Managed customer orders, handled cash and POS transactions, and supported service flow.
• Provided frontline customer service, responded to inquiries, and ensured high customer satisfaction.
• Developed strong multitasking, problem-solving, and interpersonal skills in a fast-paced environment.

• Recorded daily financial entries, reconciled accounts, and managed monthly inventory audits.
• Handled check deposits and bank approvals for cash and credit processes.