Royal jose Policarpio

Greeted guests upon arrival and provided them with a smooth check
in/check-out process, ensuring a welcoming and positive experience.
Managed phone calls, emails, and online bookings, resolving inquiries
and assisting with reservations in a professional and timely manner.
Handled guest complaints and requests with a proactive approach,
providing effective solutions while maintaining high customer
satisfaction.

Managed room reservations, phone calls, and guest inquiries
efficiently
Handled cash payments, billing, and daily front desk reports
Coordinated with housekeeping and other departments to
ensure guest satisfaction
Resolved guest concerns professionally and provided
excellent customer service
Maintained accurate guest records and updated booking
systems
Ensured reception area remained clean, organized, and
professional at all times

Assisted chefs and kitchen staff in food preparation, ensuring a
smooth and efficient operation.
Cleaned and sanitized kitchen equipment, utensils, and work areas to
maintain high standards of hygiene.
Organized and stocked kitchen supplies, ensuring all necessary items
were readilyavailable forcooking.

Assisted kitchen staff with food preparation and ingredient
handling
Maintained cleanliness and sanitation standards in the kitchen
area
Supported daily kitchen operations in a fast-paced
environment
Followed food safety and hygiene procedures
Worked efficiently under pressure and as part of a team

Executed timely and efficient deliveries of goods across various
locations, maintaining a high level ofcustomersatisfaction.
Facilitated efficient and timely delivery services by managing and
coordinating logistics for multiple shipments daily.
Maintained high standards of customer service by addressing
inquiries, resolving issues, and ensuring smooth deliveryexperiences.
Monitored and reported on performance metrics, including delivery
times and customer feedback, to support continuous improvement
efforts.

Delivered exceptional customer service by assisting shoppers with
inquiries, locating products, and processing transactions accurately at
checkout.
Managed inventory by receiving and unpacking shipments,
organizing stock on shelves, and ensuring the store is well-stocked
and visuallyappealing.
Conducted regular stock checks and replenished merchandise as
needed to maintain optimal inventory levels and minimize stockouts.
Supported store operations by maintaining cleanliness and
orderliness on the sales floor and in storage areas, adhering to safety
and hygiene standards.