Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Rozana  Kandalaft, Senior Operations & Client Service Specialist

Rozana Kandalaft

Senior Operations & Client Service Specialist·Jordan Kuwait Bank

Jordan

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 10 years, 4 months

Senior Operations & Client Service Specialist

January 2022 - April 2026

Jordan Kuwait Bank

Amman, Jordan

January 2022 - April 2026

• Managed high-volume customer inquiries and service requests.
• Supported branch operations and daily workflow activities.
• Assisted in digital onboarding and customer account services.
• Prepared operational reports and maintained accurate records.
• Coordinated with internal departments to resolve customer issues.

Company industry:
Banking

Operations & Client Service Specialist

January 2018 - January 2022

Jordan Kuwait Bank

Amman, Jordan

January 2018 - January 2022

• Processed customer transactions and requests.
• Maintained documentation and operational records.
• Ensured compliance with internal banking procedures.
• Supported branch performance and customer satisfaction goals.

Company industry:
Banking

Customer Service Representative

January 2016 - January 2018

Jordan Kuwait Bank

Amman, Jordan

January 2016 - January 2018

• Provided front-line customer support.
• Handled customer complaints and inquires.
• Assisted with administrative and operational tasks.

Company industry:
Banking

Education

Hashemite University

September 2016

September 2016

Bachelor's degree, Administration And Business Administration

Jordan

Skills

Customer Service Skills

Expert

Communications

Expert

Office Administration

Expert

Scheduling

Expert

Reporting

Expert

BANKING

Intermediate

BANKING SERVICES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DOCUMENT PROCESSING

Intermediate

ONBOARDING STRATEGIES

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

REGULATORY COMPLIANCE

Intermediate

RETAIL BANKING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Awareness
Selling with Impact Program
Digital Transformation
Information Security & Cybersecurity
FATCA Awareness
Anti-Money Laundering & Counter Terrorism Financing (AML/CFT)
Sustainability AwarenessOther
Salalem
Customer service course
Salalem

Hobbies and interests

Reading and Continuous Learning

Completed multiple professional training programs in customer service, banking operations, compliance awareness, and administrative support throughout my career.