روزينا Khilya

• Provide information about Serviced Offices and Business Center Services.
• Handling Customers Complaint in accordance with the company’s guidelines and policies and take action against it and try to solve Clients Queries.
• Follow up to ensure that appropriate actions were taken on customers' requests.
•Refer unresolved customer grievances or special requests to the higher Management.
•Preparing proposal for the serviced offices.
•Making sure that the Business Center is running smoothly without any work delay.
•Maintaining Client satisfaction with regards to the Services offered.
•Supervising the Office Girls, Receptionist and IT Person.

Find qualified passive candidates.
•Post openings in newspaper advertisements.
Post positions to appropriate Internet sources.
•Improve the company website recruiting page to assist in recruiting.
•Use social and professional networking sites to identify and source candidates.
•Schedule Interview with the Clients.

• Worked as a Customer Service Representative.
• Cross-trained and provided back-up for other customer service representatives when needed.
•Worked under strict deadlines and responded to service requests and emergency call-outs.
•Promptly responded to general inquiries from members, staff, and clients via mail, phone, and fax.
Assisted customers with complaints.
•Guaranteed positive customer experiences and resolved all customer complaints.
•Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

•Worked as a Customer Service Representative/Admin Secretary/HR Assistant.
•Maintained daily log book/visitors book/call records (incoming/outgoing).
•Maintained all Employees details e.g. (Visa expiry/renewal, salary record, leaves record, ID record).
•Preparation/distribution of monthly salary of all employees

• Routinely met with students’ parents regarding in-class issues and learning interruption to discuss solutions.
•Taught English subject.
• Used variety of teaching techniques to encourage students thinking and discussions in grade 1 to grade 3.
• Established and enforced rules for behavior and procedures for maintaining order among the class of 35 students.