Regional Assistant Manager Branded Retail
Telenor Pakistan
مجموع سنوات الخبرة :17 years, 3 أشهر
Responsible for setting up the regional goals and objectives, and commercial targets in alignment with the company’s strategic direction for the short and long term.
Ensure strategic meetings with business partners and regional teams to negotiate commercial conditions
Manage our engagement with business partners, authorities, stakeholders, and customers to drive the right outcomes with an unfailing commitment to the highest standards of professional and personal conduct
Maximizing the sales and profitability of the department and negotiate targets, locations and brand support with business partners
Follow up on daily sales vs monthly/yearly target and take action when necessary
Monitor and analyze market trends, competitor activities and develop action plans
Responsible for coaching and training own team members, and formalize and follow up on each team member’s Individual Development Plan, in coordination with the employee and HR
Ensure identification and proper development and recognition of Talents within his/her unit
Set the objectives and budgets for own team members and ensure their accomplishment
Responsible to ensure effective communication, collaborative behaviors, and rigorous attention-to-detail that leads toward success to serve the best interests of Telenor Pakistan
Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Be a shining example of well behavior and high performance
To support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity
To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Service Centre
To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers
To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction
To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements
To support the Contact Centre Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities
To implement and maintain health and safety, security of staff, equal opportunities, customer service standards and other Council policies as appropriate, ensuring their understanding and implementation by team members
Ensure customer service related activities are being done within bench marked time
Achieving the S&CS monthly revenue targets
Do suggestive selling to the visiting subscribers
Ensuring top of the line customer relationship management
Adhere to administration requirements and discipline at the S&SC
Working as a team player in a harmonized manner