HR Assistant
Danish Refugee Council
Total years of experience :18 years, 5 Months
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-Counter Service: assisting applicants in filling in applications regarding residence permits application forms according to § 35 asylum law.
-Translations for applications and interpreting interviews with applicants, translation of documents submitted by applicants.
-Preparation of legalization for final signature.
-Collecting of consular fees.
-Telephone service.
-Provision of standard information in consular affairs, both on the telephone and in writing.
-Monitoring of press and online media, compiling of press summaries.
-Registration and deregistration of employees with the Syrian authorities.
-Providing assistance in all consular and administrative matters of the embassy.
-Arrangement of appointments.
-Composition of working translation.
-Translation of written communication with Syrian authorities, drafting of verbal notes.
-Provide complete secretarial and administrative services to.
-Type correspondence, reports, memos, and other outgoing letters.
-Attend meetings, write the minutes, and communicate them to the meeting members.
-File correspondence, reports, publications, legal notes, etc.
-Answer telephone calls.
-Fix appointments and schedule meetings.
-Arrange reservations for business trips.
-Collect, screen, and deliver mail to recipient.
-Manage to transmit messages on time.
-Review continuously electronic index and productivity files and ensure that they are updated.
-Maintain database for follow-up of pending issues.
-Other duties and responsibilities as assigned.
-Planning, developing and implementing PR strategies.
-Fostering community relations through events such as open days and through involvement in community initiatives.
-Sourcing and managing speaking and sponsorship opportunities.
-Liaising with, and answering inquiries from media, individuals and other organizations, often via telephone and email.
-Maintaining and updating information on the organization’s website.
-Customer Care (Incoming Calls)
-Prepare and continuously updated reports to the call center manager
-Prepare the Daily, Weekly and Monthly Reports Of All Tasks.
-Telemarketing Outgoing calls (Baladna News Paper - Magazines)
-Customer Care (Outgoing Calls - Incoming Calls)
-Conducts Yellow Pages Campaign By Updating Data and Promoted Add
-Assistant Research Department
-Contracts Entry (Baladna News Paper - Magazines)
-Data Entry
-Outgoing Function (Exhibitions - Adonia)
-Back Office (Follow up Complaints Of Customers)
-Sales Order (Follow up work cycle from signing the contract till deliver first issue to subscriber - boxes)
-Ensure that the best quality of service is delivered to the subscribers
-Communicate and coordinate with other departments in order to better serve the subscribers
-Prepare and continuously updated reports to the call center manager
-Prepare the Daily, Weekly and Monthly Reports Of All Tasks
-VIP list update
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