Assistant manager, Business development
Dubai Bank
Total years of experience :21 years, 6 Months
Jul. 2009 - Present: Dubai Bank - Dubai, UAE
Assistant manager, Business development at Head of Branches
- Looking after recommendation requests sent to head of branches related to discounts, assets deviations, pricing and rates.
- Systems development: Coordinating with IT specialists to review and incorporate business needs and requirements into system programs under development before they are valid.
- Processes Development: Working on service level agreements between branches and other departments.
- Trainings: Assisting in preparing and conducting branches staff trainings to improve their knowledge and practical application of policies, Procedures and documentations knowledge on sourcing assets products areas.
- Being a member of Dubai Bank brain trust team: Looking after projects development, e.g. Two business days project (Tracker system which targets handling all client’s applications within 2 business days), and Work flow system project (Handling end to end process for assets products).
Aug. 2007 - Jun. 2009: Dubai Bank - Dubai, UAE
Branches coordinator, at Head of Branches
- Handling branches inquiries related to sourcing finances (Personal finances & covered cards) inquiries about policies, procedures and processes.
- Observation & highlighting reasons of rejection/cancellation of assets products application.
- Root Cause analysis of cancelled & rejected applications and reporting results to management as a staff learning lessons.
- Training branches staff on the above mentioned points in order to increase approval rates and improve quality of assets products applications.
Jan. 2007 - Jul. 2007: Dubai Bank - Dubai, UAE
Personal banker Officer, at Dubai main branch. (WTC.)
- Handling all types of services, clients and sourcing business (Finances)
May 2006 - Dec. 2006: Dubai Bank - Dubai, UAE
Retention department
- Trying to return Dubai bank clients who submitted closure request in addition to scheduling and analysing reasons.
At Retention department - Education unit:
As an executive in education unit ( Explaining to CitiBank new card holders the benefits of using CitiBank new Credit card and all related services they may add it, and introducing purchase insurance (Credit shield plus protection plan) and other similar products.
At Collection departments (Loans unit):
Chasing customers to install the delayed payments related to their personal loans.
At Buyer’s remorse unit,
Economy college, Aleppo university
Business administration teacher:
Teaching and lecturing business administration courses in the economic college in Aleppo’s university, Syria.
1997 until 2002: Bachelor of Economy and Trade, Aleppo University
Completing all junior studies in Kuwaiti schools.