Principal Consultant
Wipro Limited
Total years of experience :17 years, 6 Months
Creating and implementing change management plans that maximize employee adoption and minimize resistance.
Conduct Gap analysis, and Landscape Assessment to assess change readiness and help organization develop to the next digital maturity level.
Preparing Stakeholder analysis, groups and mapping.
Drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
Manage stakeholders and identify change agents.
Provide input, document requirements and support the design and delivery of training programs.
Leading the Functional team in KPC Support contract.
• Maintaining good relations with clients and ensuring project objectives are met in timely and cost effective manner.
• Attend client meetings and assist with determination of project requirements
• Use project scheduling and control tools to monitor projects plans, working hours, budgets.
• Assign team tasks to ensure progress to deadlines
• Coordinate work flow and Maintain communication stream
• Establish and publish clear priorities among project activities.
• Manage change to preserve business plan commitments. Initiate Phase Review if objectives must change. • Identify and Report Issues\Risks.
• Track and report on progress to plan.
• Analyze the actual performance against the plan and make adjustments consistent with plan objectives.
Working onsite in Kuwait Petroleum Corporation, a Key player of the global energy industry.
Experience in Oil & Gas Consulting & Commodity/Energy Trading & Risk Management, Business Analysis and Market Research.
• Openlink RightAngle - Trading and Risk Management Package
Tasks Includes:
• Matching business processes to IT solution proposed.
• System Analysis and Translating requirements of the client into highly technical specifications in brief, in addition of creating software requirement specifications and software design documents
• Communicating with client to assure developed system matches user requirements.
• Planning a testing schedule and conducting user acceptance testing (UAT) and getting a sign off.
• Determining the potential solutions and testing them for both technical and business compatibility
• Maintaining and setting up documentations and control procedures
• Proving documents for testing; such as test plan document, test cases document, user manual document, etc.
• Working as a trainer to train the end users on how to utilize the new solution by providing the best practices scenarios.
• Providing continuous support to the customer through various meetings to address their issues, new requirements.
responsible for the complete life cycle of a new or modified software product, from research and design to implementation, training and support. The skills of software engineers are called upon when operational problems are encountered with computer programs and applications
Additional Assignments
• Working as Business Productivity Specialist with focus on Sharepoint. We are running this initiative jointly with Microsoft to focus on SharePoint capabilities in enhancing organizational and employee business productivity.
• Working with the CMMI team to achieve the CMMI certificate, defining organization policies and procedures and participating in auditing.
Major Projects : - CMMI Capability Maturity Model Integration - Kuwait eGovernment (SharePoint) - Kuwait Ministry of Public work (SharePoint) - Kuwait Oil Company - Incident Management System - Zain Contact Management System - CRM
- Monitor overall customer satisfaction and resolve any complaints
- Maintain good relationships with Customers and Increase customer loyalty.
- Make presentations to existing customers to promote products and services
- Conduct demonstrations and train clients in the use of our services.
- Review all customer bills for accuracy and completeness
- Maintain activity plans and records and call logs, and submit copies to the Area Manager weekly
- Ensure that customer satisfaction surveys are done and results are reviewed
- To continuously conduct market research on customers’ needs and share it with department heads in order to improve Bayt’s offerings.
(RENEWALS).
- To motivate clients to recommend Bayt through positive word-of-mouth (REFERRALS).
- Carry out other sales & operational activities as requested by the management.
Teaching IT courses for undergraduate students.
- Providing student support through conducting practical sessions and using interactive techniques to enhance communication and collaboration.
- Coordinating with staff the material to meet the desired standards and time frame.
- Managing a Learning Environment.
Duties In addition to the teaching tasks Include:
-Assigns reasonable tasks and homework to students.
-Models correct use of language, oral and written.
PRO: Microsoft SharePoint 2010 Administrator certified.
MCTS - Microsoft Office SharePoint Server 2007 Configuration.
Special COURSES ATTENDED Visual Studio .NET Web Application “ASP .Net” [Microsoft Amman – Jordan]. Visual Studio .NET Windows Applications “Under Visual Basic” [Microsoft Amman – Jordan]. Basics of Networks [Microsoft Amman - Jordan]. GRADUATION PROJECT: Worked with a team of three to research and developed a website that will be integrated with main official website of Jordan University. Our system in brief has several web pages that represent information about the museums "brief history on each museum and the major pieces in it attached with a database that contains the pieces images and a summary on each ". Software and application used: SQL SERVER 2000, ASP.NET (VB.NET) 2003, Rational Rose and Power Designer. We had several phases to achieve our target Planning and Data Gathering. Analysis (mainly requirements and documenting them). Design. Testing. Implementation.
