PMO &System Administration Manager
FACT / Jordan Islamic Bank
Total years of experience :12 years, 8 Months
PMO & System Administration Manager
• Directly managed strategic project portfolio and followed up with project manages in all projects stakeholder, schedule, resources, cost, risk and deliverables.
• Conducted a weekly project portfolio status meeting for strategic and upper managements.
• Used consultative skills to build, manage and train both project managers and quality engineering teams.
• Established a PMO credentials, standards & policies then trained teams to practice it and apply it.
• Managed vendors and client’s relations and negotiated contracts to achieve organizational goals.
• Participated in creating and improving Bank’s strategic plan.
• Suggested and evaluated solutions to improve and innovate the core banking system such as BI solution, SOA middle-ware, Mobile Banking and others.
• Effectively communicated project expectations to team members and stakeholders in a clear fashion.
• Managed and evaluated project risk and quickly devised practical solutions and increased team productivity.
• Established and used a customized methodology to calculate projects cost.
• Member in the organization’s steering committee.
• Conducted a daily stand-up meeting to check work progress, assign tasks, and discuss any stopper issues to have a potential solution.
• Managed system administration / engineer’s team and guided them during the data center innovation project.
• Increased team productivity by giving them all needed guidance and prepared an innovative plan with financial reserved budget to improve system engineering department & data center.
Projects Portfolio:
• Mobile & Internet Banking.
• Business Intelligence.
• Executive Dashboard.
• SOA Middleware - Banking e-services.
• Oracle Cloud. & Other Projects.
• Directly managed quality engineering teams for HR, Banking & Insurance solutions.
• Built and trained quality teams
• Improved software quality processes, methodologies and strategies
• Ensured timely delivery of projects with high quality.
• Conducted advanced quality engineering official courses such as advanced quality controls, User acceptance test, Effective quality engineering and others.
• Verified sprint quality before & after going live.
• Worked collaboratively with quality engineering teams to overcome regression testing challenges.
• Prepared, updated and executed a well-defined test case then reporting accurate result.
• Executed testing types when needed (smoke, functional, performance, usability test & others).
• Worked in partnership with developers and PMs to deliver a good quality sprints on-time.
• Verified requirements during the sprint and executed performance testing by using Jmeter.
• Prepared, updated and executed a well-defined test case then accurately reported the test result.
• Improved quality by designing and implementing test plans and well-structured test cases.
• Developed and executed automated regression tests by using Selenium.
• Developed and executed performance testing by using Jmeter.
• Prepared and reviewed different types of documents & templates, which related to our work needs
• Prepared SRS, use cases, user manual and other documents.
• Analyzed and tracked requirements changes.
• Conducted quality training for junior quality teams.
Projects:
• Mobile Content Management System - SF (web application & engine for VAS services)
• Questions & Answers Competitions (Zain, Umniah, Orange, Jawwal & Yemen Telecom)
• SMS Gateway - GW
• WAP Content Management - Tasalee
• Portals, web & mobile applications
• Managed and organized training department and trainees requirements.
• Prepared presentations, official proposals, curriculums, reports and marketing documents.
• Online exams registrations & Testing VUE systems (Alpha & Beta version).
Technical Instructor
• Instructor for SQL server 2000, ICDL and other custom training.