Manager – Marketing & Business Development \ Telesales
zain Group
مجموع سنوات الخبرة :21 years, 5 أشهر
Zain is a leading mobile and data services operator, being part of the team that established the division & within group; I am responsible for:
- Developing Business Plans: Proposing campaigns for new start-up's based on potential ideas through in-depth market study (Prepares product/service reports by collecting and analyzing customer needs) in order to achieve the sales target.
- Analysing Customer Insight via Data Strategy & CRM
- Predictive Analytics & Modeling ( Prediction, Next Best Action )
- Management Reporting and Dashboard Design Establish and maintain strong long term profitable relationships through educated and value added communications with the clients.
- Generate sales through lead creation and follow up process.
- Research new alternative methods of efficiency Setting and reviewing budgets and managing cost. Define and oversee sales staff compensation and incentive programs.
- Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives, Implementing training that expand team member’s capabilities and instruct users on systems utilization/process improvement.
- Responsible for maintaining team targets and ad-hoc about performance and achievement. Recruitment: Being part of the selection panel.
• Performing sales activities to new and/or current customers to achieve or exceed assigned revenue objectives:
• Contacting and visiting prospective customers to determine needs
• Qualifying prospective customer opportunities against key variables such as budget, timing, decision-making process, competitors, etc.
• Selling products/services through face-to-face contact
• Remaining knowledgeable of company's products/services to facilitate sales efforts
• Maintaining sales records and prepares sales reports as required
• Maintaining regular contact with customers to ensure satisfaction:
1. Maintaining a regular schedule of contact via phone/on-site visits
2. Alerting clients to new or improved products/service.
3. Developing relationships with client through dinners, outings, etc.
4. Relaying client feedback to product development staff
• Answering incoming customer calls/emails and records detailed, sometimes technical messages; determines the appropriate technical support person to whom to route the call.
• Liaising with sales support engineers and finance staff to resolve customer queries and help meet their needs & expectations.
• Performing administrative support functions for customer/product support staff
• Maintaining a log sheet for changes that needs to be made to customer’s database and seeing that the changes are routinely routed to the person responsible for updating the customer database.
With V. Good rate