Ruba Zou'bi

MEAL Assistant at IRD

• Jordan - Amman
• July 2016 to October 2017

• to

Blumont/IRD July 13th 2016- October 30th 2017
Monitoring and Evaluation Assistant Amman, Jordan
Project Goal: Designing and delivering human development programs that change
lives and transform communities in some of the world's most challenging
environments.
Responsibilities:
* Assist in the validation of the program documents.
* Assist the M&E Officer in data entry and data cleansing.
* Assist the Monitoring and Evaluation Officer in collecting data for the preparation of
donor reports.
* Assist with translation: Simple translation (from English to Arabic and Arabic to English)
for routine project related documents.
* Conduct phone surveys for monitoring and evaluation.
* Conducted baseline surveys and impact study on programs and projects assigned.
* Conducted monitoring and evaluation exercises for assigned projects and programs.
* Designed and implemented evaluation procedures and monitoring tools
* Developed, standardized and deployed survey tools and data collection forms to
implement monitoring plans effectively.
* Maintain program files and records.
* Other duties as assigned by the senior staff.
* Prepared monthly reports on assigned projects and programs to assist evaluation
procedures.
* Preparing the required reports.
* Provided technical support for projects and interim development programs.
Aramex December 6th 2015 - June 30th 2016
Customer Service Executive & Social Media Support Amman, Jordan
Project Goal: To satisfy their clients total transportation needs and meet their
expectations by providing global, customized logistics and information solutions
rapidly, reliably and cost-effectively.
3
Responsibilities:
* Follow up on complaints daily with other entities (domestic & international) until
handled and solved.
* Handling complaints from customers directly through e-mails and phone calls from all
parts of the world.
* Handling customer’s inquiries and complaints on social media through Engager, and
work on solving them.
IATA February 16th 2015 - June 16th 2015
Temporary worker Supporting ISS Amman, Jordan
Project Goal: Represent, lead and serve the airline industry.
Responsibilities:
* Add the agreements to the inventory list.
* Check the validity of the agreements (e.g. signatures).
* Follow up with agents to receive the agreements.
* Prepare new agreements for agents, send for signature.
* Scanning of documents.
* Sort The Agreements per Country and per IATA code.
ARMADA April 24th 2014 - February 12th 2015
Administrative Assistant Group for Oil & Chemicals Amman, Jordan
Company Mission: Become the leading company in oil and gas industry over the
region.
Responsibilities:
* Deal with queries from the public and customers.
* Direct persons to correct destination.
* Ensures knowledge of staff movements in and out of organization.
* General administrative and clerical support.
* Greet persons entering organization.
* Prepare letters and documents.
* Provide information to callers.
* Receive and sort mail and deliveries.
* Schedule appointments and meetings.
* Take and relay messages.