Applicaation Department Head and IT Supervisor
Amman Academy
Total years of experience :13 years, 2 Months
•Plan, organize, direct, control and evaluate the operations of information systems
•Provide expert opinions on new and emerging technologies that might become useful for the institute
•Provide leadership, vision, and management to the IT department
•Recommend purchases of technology that will increase efficiency
•Manage the help desk operations
•Recruit and train technology employees
•Communicate with other departments and management to determines the institute needs and desires by specifying the research needed to obtain the needed information
•Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Research to address any issues that may arise.
•Provide beneficial technology solutions.
•Integrate technology into the education process
•Create policies that support the efforts of other departments within the institution
•Have authority for large-scale technology and non-technology projects and assure their completion on time, according to budget and at the expected quality level
•Create a company's technology budget, direct purchasing of systems
•Oversee the monitoring and maintenance of IT assets across the institute
•Coordinate efforts with management staff on the provision and maintenance where technology is deployed
•Endeavor to make technology and systems available around the clock, and establish disaster recovery or contingency plans to assure continuity
•Hire contractors and outsourced when necessary to ensure the company has all of the best-of-breed technologies and services at its disposal System Applications
•Responsible for the proper, installation upgrading, integration, migration development, implementation, evaluation, testing and support for applications, and all systems that directly interfaced with end users( The financial system, Fleet, GPS Tracking, Portal, Eexam, …)
•Participate in the evaluation, development, testing, implementation of emerging data access control technologies, information systems security issues, and techniques
•Responsible for the application system development, integrity, data quality and consistency, data recovery plans, and documentation.
•Develop, test, implements, documents, and maintains system components based on specifications
•Ensure perform the proper integration and migrations on / between applications
•Contribute and enforce the defined policies and procedures, system implementation and using of new services
•Creating and designing reports on school systems data according to needs in SQL database and Crystal Report and Perform analysis of data, as needed
•Backup the DBs and perform regular Disaster Recovery Test to ensure equipment standby, operability and accessibility by students, teachers, and parents to activate mission critical applications in disaster situation.
•Supervise and provides support for the day-to-day operations, planning, and personnel development within a multi-functional technology department
• Ensure the activities are conducted in accordance with applicable regulations, requirements and policies.
•Coordinate with direct supervisors and work with the technical team members to complete assigned tasks and minimize staff daily operations downtimes
•Troubleshoot incidents related to servers, networks(LAN/WAN), IT security and applications products
•Escalate pending technical issues to direct company
•Conduct training to end users as directed and make sure that teachers receive continued support in interactive teaching technology.
•Continually learn new product knowledge and acquire better technical skills
•Develop and implements procedures to address new requirements
•Responsible for staff, day-to-day team direction; user management liaison; high-level and detailed system design; and requirement definition
•Educate users by designing and conducting training programs, providing references and functional support
•Perform general duties associated with the position of supervisor, including training, coaching, facilitating staff meetings, conducting performance reviews, and setting department goals.
•Provide support and problem resolution for installed software, network and accounts.
•Create instructional materials for faculty and students for the purpose of training.
•Provide information and instructions to students, faculty, staff and external groups regarding computer facilities and services in the college
•Schedule technical support when required for exams, extra classes or external groups
•Provide access to additional equipment, such as laptops
•Create/ provide instructional material for technological resources for the web, for publishing, and for posting in the lab.
•Coordinate with team members to identify needs for software, software licenses or hardware requirements and student access to computer labs
Computer Instructor (ICDLand desktop application)
Visual Basic .Net Trainer
Helpdesk and Network Issues
B.SC of Computer Science