Ruban Kumar Thanga Pandian

• Managed Services for GovTech
• Supporting IT projects from End to End Systems Solutions
• Initiate and lead IT Infrastructure projects to improve, maintain and upgrade existing system.
• Managed and administrated Windows Server, VMware, Netbackup and Storage
• NetBackup Server setup and configuration, daily operation of backup
• Tape handling and NetApp provision for Netbackup.
• Managing Data Center Operations services in a dynamic and highly regulated environment.
• Creating technical documents and training Team members
• Ensure compliance with IT security standards, policies, procedures and governance standard.
• Involved in Projects, vendor management, audit and disaster recovery exercise.

• Managed Projects for Various Clients
• Supporting IT projects from End to End Systems Solutions and Providing documentation as per project
requirement
• Working with management to prioritize customer requirement and provide solution as required
• Experience in planning future server capacity and Ability to implement server solution
• Migration of physical servers to private cloud.
• Server Hardening based on Audit Compliance and government regulations.
• Working on Project for Hyper-V, Azure setup and clusters.
• Building, configuring, patching, upgrading, Hardening and troubleshooting of physical and virtual Windows
servers (rack mounts/blades, and VMs)
• Served as the interface between engineering and designing team to ensure project
• Attended in client meetings, prepared scope of work, proposed creative solutions to resolve struggles and
best serve clients’ requirement
• Managed client’s backup strategy and provided solutions for backup enhancement.
• Provided training and support to operations team while handing over projects.
• Worked with various hardware HP, Huawei & IBM servers, Data Domain, IBM NAS and EMC

• Provided Tier 2 & 3 support with focus on Systems management duties.
• Manage and optimize existing Windows, VMware5.1&5.5 and EMC SAN environment, providing support for prompt resolution.
• Administer and maintain Office Automation solutions security, integrity and proper back-up and recovery for systems.
• Managing Data Center Operations services in a dynamic and highly regulated environment.
• Monitor systems availability, server performance and resource capacity.
• Ensure compliance with IT security standards, policies, procedures and governance standard.
• Assist in the assessment and evaluation of Infrastructure products, services and solutions, and when necessary, conduct proof of concept with the vendors.
• Maintain and review documentation for Systems and Security.
• Involved in Projects, vendor management, audit and disaster recovery exercise.
• Worked with Symantec netbackup, AD, Exchange, DHCP, DNS
• Managing Lotus Domino`s and Notes Traveler, Exchange 2013, SFB 2015
• Migration of AD existing domain to new domain.

NCS, Singapore Apr 2011 to Still date
Designation: System Consultant

* 24x7 Level2 Production Support
* System Reporting and Incident Management
* Systems Operations and IBM Hardware Issues
* New ESX setup and Upgrading VMware ESXi 4.0 to 5.0 and * Migration of Physical server to VM
* MS Patch and Server Disk Management
* Server and SSL Certificate Installation
* Troubleshooting Daily Backup Issue
* Servers Decommissioning
* Installed, configured, and troubleshoot Windows Server.
* Maintained and supported more than 800 servers.
* Configuring Security Policies and Server hardening
* Involved in Disaster Recovery (DR) Project
* RDM mapping and Cluster setup
* New server and Cluster setup
* Perform software/hardware installs, patches, Hotfixes, updates.

Connxion Networks, Singapore Nov 2010 to Feb 2011
Designation: Jetstar IT Support Engineer 4 month Contracts

* Provided L1 and L2 Citrix and windows support to the end user
* Worked with ticket system and Managing calls and emails from Jetstar users in the Head Office
* End user interfacing to identify problem and resolved issue through Citrix shadow session or VNC.
* Configured Email Accounts, Groups, Mailboxes within MS Exchange and MS Outlook
* User rights and permission, file and folder permissions and disabling and enabling accounts as per requirement
* Troubleshooting Printer issues for head office and airport users on boarding-pass bag-tag, reports and flight plan
* Troubleshooting RSA token, Slow Citrix logon and other application
* Monitoring servers using monitoring tools on daily basis such as Nimsoft, SCOM, Application Manager and HP SIM
* Generating daily report of the servers such as MS Exchange, SQL backup, Printers, Antivirus and Application
* Worked with Citrix VPN Installation and troubleshooting
* Resolve and Escalate issues to appropriate team for any Software and Hardware
* Monitoring firewalls, routers and switches connected with network

Client Name: Jetstar Airways, Australia
Project Duration: Nov 2010 to Feb 2011
Project Location: Singapore
Role: Service Desk Support for Windows, Citrix and Exhange Servers
Software / Tools / Tech Used: Jetstar In-House Tools, Windows Active Directory, Citrix Xenapp
Responsibilities
• Interacting with the customer support teams in order to fix the issue.
• Windows AD, Citrix and Exchange integrated environments

Client Name: IRAS
Project Location: Singapore
Role: System Consultant
Software / Tools / Tech Used: Windows Server 2008, VM, TSM and Monitoring Tools
Responsibilities
• Building new Server and configuration based on project requirement
• Cluster Setup and RDM mapping
• Installation of certification and server hardening
• Windows, TSM and VMware integrated environments

Customer Solutionz Pvt Ltd-India Nov 2007 to Aug 2009
Designation: Team Lead

* Supervised team of 30 members on SEO, Voice and Data entry process
* Support more than 80 clients around the world
* Interviewing and training new employees as well as consultants
* Provided Voice & chat support to clients for Website Registration and IT Support
* Interacting with Clients to resolve issues
* Provided Web service and database maintenance as per client requirement
* Preparing team/client report and other documents for team management.
* Secondary Responsible has System Administrator and IT Support
* Performed Installation and troubleshooting of Servers, AD and OS for Clients
* Provided basic troubleshooting and configuring VOIP
* Responsible for evaluation and recommendation of new hardware and software

 Assembled over 100 Systems for School Lab
 Support more than 100 end-users with computer, N/W systems and peripherals
 Maintains passwords and file system security for the desktop environment
 Resolved issues related to Windows and other PC Software
 Trained Teachers on OS and other Software application
 Setup School LAN network involving 5 switches and more than 100 PC for internet connectivity as well as for training purpose
 Managed Vendors and Hardware Procurement