IT Engineer
Damac Properties
Total years of experience :10 years, 7 Months
• Senior member of IT Help Desk team
• Use Service Desk Manage engine for raising calls and tickets
• Providing help desk, call center and telephonic support to users.
• Assisting the team members in resolving issues and problem solving.
• Dealing with and resolving problems and issues which arise.
• Motivating the team to achieve high standards and KPI targets.
• Handling new client enquiries and acting as the face of the business.
• Implementing new initiatives.
• Praise team members, appreciate good work and create a positive working environment
• Take presentations during team meetings / department meetings.
• Be a mentor to the junior engineers and assist them in problem solving and provide guidance and support
• Coordinating with team members to ensure issues are resolved in a timely manner
• Responsible for installing desktops & laptops (Windows XP, Windows Vista & Windows 7), printers, scanners and software for users.
• Installation for Windows 2003, Windows 2008 and Windows 2012 servers
• Creation of user accounts in Active Directory on standalone DCs in site offices
• Provide adequate file access permissions to users
• Mounting of servers and network equipment onto racks
• Decommissioning of servers once the project site is complete and closed
• Knowledge of ITIL-based processes/procedures (Incident, Problem & Change management)
• Provide orientation to the end users and team members.
• Managing high severity incident & co-ordination with multiple team for resolution
• Liasing with vendors and contractors for setting up project offices as per IT requirements
• Setup and configuring WYSE thin clients.
• Evaluate and test new software technology as deemed appropriate to support daily activities.
• Ensure all desktop software is compliant and desktop documentations are up to date.
• Ensure the entire devices used for conference/meeting are working properly
• Configuring emails on mobile phones and smart devices
• Taking backups of servers in project sites and sales offices using Windows Backup
• Paying regular visits to project sites and sales offices to ensure customer satisfaction
• Do regular checkups on the machines to enhance performance.
• Perform end user backup and recovery tasks
• Manage the IT assets inventory.
• Update and inform line manager for all issues and solutions
Highlights
• Successfully developed images for installing laptops and desktops in less time and quick re - installation of the similar models using Acronis
• Install desktops, laptops, printers and scanners for users and office environment.
• Install and configure servers (SBS 2003, SBS 2008, Windows 2003 & Windows 2008 Server)
• User accounts creation, modification and deletion on Active Directory.
• Provide file server access permissions to users based on requirement.
• Provide help desk, call center, telephonic and remote support to users and resolve their computer and networking issues
• Provide email support to mobiles like I - mates, HTC and Nokia E - series
• Recommend best products available in the market to clients
• Configured routers, firewalls, ADSL gateways and Wifi access points for office setup
• Provide quotes for items to client users.
• Configure backups of the servers and take regular backups using Symantec Veritas BackupExec
solution.
• Build Physical/Virtual servers as per customer requirements
• Mounting of servers and network equipment onto racks
Highlights
• Played a significant role in implementing Swing Migration Technology while upgrading servers from Windows 2000 to Windows 2003.
Worked for a temporary position in P & O Nedlloyd in the Operations Department from 24 -11 - 2005 to 28 - 02 - 2006.
Job Role was Transshipment Coordinator for Salalah port.
Responsibilities
Check on the vessel schedules in PVES (Vessel Scheduling System)
Creation of reports on schedule of vessels for Salalah.
For containers under transshipment status, ensure nominations are available.
Perform the discharge and load activities based on the reports received from Salalah port authorities.
Reconcile and close Discharge / Load lists if all activities are completed.
Regular checking of mails.
Worked in the Information Technology Department of Oasis Freight Agency (OFA) in the role of IT Support from 04-10-2004 to 26-04-2005. My responsibilities included hardware, software and networking.
Hardware Responsibilities:
System Maintenance.
Software Installations.
Up gradation of patches.
Problem solving and troubleshooting.
Taking regular backups of the database server and communication server.
Software Responsibilities:
• XML file generation.
• Creation of reports and forms using the various software tools and packages.
MBA in Operations Management from Manipal Academy of Higher Education, Dubai affiliated to Manipal University with a CGPA of 3.33. Electives: Project Management, Materials Management, Logistics and Supply Chain Management, Service Operations Management, Total Quality Management, Freight Forwarding.
B.E in Computer Science and Engineering from CSI College of Engineering, Ooty affiliated to Bharathiar University with 80. 71% in final year. Aggregate: 74.28% of all semesters. Electives: TCP/IP, UNIX & NOS, Management Information Systems, Modern Communication Technology.
HSE from Varkey International Private School, Dubai in the science stream with 81.3%.