IT Specialist
UNII ENGINEERING CONSULTANCY
Total years of experience :9 years, 7 Months
• Help Desk assistance to users in office and remote.
• Implemented Azure Files solution for Team - Client collaboration.
• SonicWALL Firewall management and monitoring.
• Analyzing and managing IT purchase requirements.
• Windows Server 2012/2016 Management.
• Active Directory, DC and DNS management
• Google Workplace administration
• WordPress site administration.
• Remote meeting management- Zoom, Microsoft Teams, Google Meet
• Attendance machine management and access control.
• Backup operations - Ensuring fileserver backups are carried out Daily, weekly and Monthly.
• NEC SL-1000 PBX System Management.
• Resolved Support Tickets for Servers, Desktops, Laptops, Printers, UPS and Bio-metric devices.
• Provided L1 and L2 Network Support to customers.
• Deployed as L1 Helpdesk Engineer at client location to provide support in Incident Response and Management using Manage Engine Service Desk Plus.
• Performed security monitoring and reporting, analyze security alerts and escalate to local support teams using Symantec Endpoint Protection dashboard and SIEM solution - Manage Engine Log360.
• Monitored network using WhatsUP Gold.
• Worked on Cisco and Fortinet firewalls.
• Data Center Monitoring and Network Equipment Support.
• Part of Technical Support Team in UAE General Elections 2019.
• Assisted in Windows 10 Migration project using Microsoft SCCM.
• Assisted in Office 365 Migration Project.
• Coordinate and execute preventive maintenance activities with clients.
• Maintenance of accurate timely and detailed records.
• Planned and executed the work from home project for 500+ users.
• Planned, assembled and installed IT equipment's as per specifications.
• Supported end users logging software and hardware tickets.
• Planned and implemented IT solutions for small enterprises with less than 50 users.
• Structured cabling projects.
• Resolved hardware and software technical problems in the system elements after detailed analysis.
• Backup Operations.
• Implemented backup solution at customer location and provided guidance for day to day back up monitoring, media initialization and media rotation.
• Maintain Inventory and Purchase materials for daily activity and projects.
• Maintained records of hardware issues, performance and supplies.
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