Customer Service Supervisor
Marina Mall Abu Dhabi/NIC
مجموع سنوات الخبرة :18 years, 6 أشهر
• Responsible for all aspects of service provision, policy and procedure
• Assessing all the customer service department’s operational performance
• Investigating and evaluating complaints and claims
• Creating Work Schedules
• Preparing daily, weekly and monthly reports to Marketing Manager and Senior Operations Manager
• Responding to issues such as service inquiries
• Representing the Customer Service Department in any meetings
• Handles customer questions, complaints, with the highest degree of courtesy and professionalism.
• Use decision-support computer software programs to respond to common customer work/service order inquiries and request.
• Ensure that customers understand product information, and be able to provide additional information to customers as needed.
• Listen attentively to customer needs and concerns, demonstrates empathy.
• Resolves product or service problems by clarifying the customer’s complaint; determining the problem; selecting and explaining the best solution to solve the problem.
• Responsible for generating action tickets based on incoming user calls and then seeing
those tickets through to resolution
• Diagnosed and resolved technical hardware and software issues involving internet
connectivity and email
• Provided answers to clients by identifying problems, researching answers and guiding
clients through corrective steps
COKALIONG SHIPPING LINES - Secretary to the CEO Cebu City, Philippines
2005 - 2006
Maintain President's calendar
Setup President's travel arrangement
Setup and coordinates meeting and preferences
Working key Competencies: * verbal and written communication skills
* listening skills, resilience
* problem analysis, problem solving
* customer service orientation
* organizational skills, judgment
* attention to detail
* initiative, team work
* adaptability, stress tolerance
Education Attainment: • Bachelor Of Science Major in Office Administration - 2005 University Of San Carlos - ( USC) Cebu City,Philippines