Ruby Hilal

• Coordinated daily office operations and administrative activities.
• Handled student inquiries via phone, email, and in-person communication.
• Managed CRM system for tracking leads and follow-ups.
• Conducted outbound calls to prospective students for admissions.
• Scheduled appointments, meetings, and maintained calendars.
• Prepared reports and assisted management in decision-making.
• Ensured smooth workflow and improved office efficiency.

• Coordinated day-to-day office operations, streamlining administrative processes and enhancing team
productivity.
• Managed student inquiries through calls, emails, and in-person communication, ensuring high-quality
customer service.
• Conducted outbound communications to prospective students, promoting programs and improving
enrollment rates.
• Maintained and updated CRM systems to track leads, follow-ups, and student engagement.
• Assisted management with reporting and feedback on student concerns, contributing to improved
communication strategies.
• Implemented scheduling systems, appointment coordination, and task prioritization to optimize
office workflow.
• Ensured compliance with institutional policies and data protection regulations.

• Maintained student records and administrative databases.
• Handled data entry and documentation with high accuracy.
• Assisted staff with administrative and office tasks.
• Managed communication between students and staff.
• Ensured confidentiality of sensitive information.
• Supported day-to-day office operations.

• Accurately entered, updated, and maintained student records and administrative databases, ensuring
data integrity.
• Verified and reviewed academic and administrative documents for completeness and accuracy.
• Assisted in preparing educational materials, supporting teachers, and coordinating office resources.
• Maintained confidentiality of sensitive student and organizational information.
• Completed administrative tasks efficiently, supporting smooth day-to-day operations.
• Facilitated communication between students, staff, and management to enhance institutional
efficiency.