Customer Service Officer
Vincitore Real Estate Development LLC
مجموع سنوات الخبرة :9 years, 9 أشهر
1. Handling Customers - Treatment of the whole process, since the first client call, or walk-in until his problem solved with the survey of customer satisfaction.
2. Preparing Term Sheet, Reservation Agreement, Sale & Purchase Agreement, Lease Agreement, Registering units in Land Department via Oqood Portal, from Agreement of Property Sale to Issuance of Title Deed and other documents as per the company requirements
3. Assisting client on his enquiries regarding the Sale & Purchase Agreement, clauses, signature, execution, rejection, refund, recovery, Rental, DEWA connection.
4. Following up with him for his payment plan / collection, reschedule, penalties, fund transfer
5. Updating him on the project progress and new offers
6. Informing him about the handover process, and key release, fit-out, DEWA Connections, etc.
7. Schedule & Execute the day-to-day handover
8. Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience
9. Assisting him on his pre-snag and post-handover snag
10. Monitor the effectiveness of pre-handover inspections, ensure feedback is followed up and escalated where necessary.
11. Manage the customer “snag list” i.e. comments, requests, etc., and address them through proper communication, follow up, coordination and escalation with the related departments.
12. Helping clients on his assignment request
13. Getting involved into the legal cases as a customer service in order to make the handover the smoothest possible
14. Handling the Early handover cases
15. Maintaining Reports for all requirements including Commission, Payment, MIS Reports
16. Handling Customer Complains
17. Handover of the Palacio
18. Implementation of CRM System complete sales and Customer Service Support
19. Communicating with target audiences, managing customer relationships, organizing and attending events such as conferences, inauguration functions, Road Shows
20. Maintaining and updating customer databases on timely basis.
21. Contributing to, and developing, marketing plans and strategies, managing budgets
1. Managing promotions and events
2. Getting competitive rates from vendors for activity/event.
3. Promoter coordination, casting, maintain daily reports & attendance for promoters activated for promotion/event.
4. Designing a plan for surprise visit to make sure promoters are performing and are delivering what is expected from them.
5. Application for Economic Department permits for the promotion. Coordinating for documents, mock ups, designs required for the permit.
6. Coordinating with media (Radio & Newspaper) Getting quotations, designing a best package to suit clients’ requirements.
7. Sending Release order, coordinating for log sheets, monitoring ads/promos, reporting in case of discrepancies, coordinating for proof of deliverables promised.
8. Maintaining important documents, records, and files in a proper and organized manner. Filing all the documents in files & archiving the same in specific folders (soft copy as well as hard copies)
Research Leads, Acquire delegates over the phone, attend & travel to events, maintain client relations.