store manager
apparel group
Total years of experience :4 years, 2 Months
• Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
• Plan, forecast, report on sales, costs and business performance, according to company requirements.
• Plan and implement advertising and promotional strategy and activities.
• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Plan and implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads, and all factors affecting the profitable performance of the shop.
• Manage, maintain and report as necessary all merchandise and non-merchandise stock.
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
• Manage and maintain effectiveness of IT and other essential in-store systems.
• Attend meetings and contribute to company strategy and policy-making as required.
• Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.