IT Engineer
Media Solution FZ-LLC
Total des années d'expérience :21 years, 5 Mois
Manages diverse assigned client IT infrastructure which includes Servers,
Network systems, user accounts privileges, telephony and workstations
Maintains an appropriate level of technical expertise to efficiently support
client network, hardware configurations, desktop software packages,
business unit specific application and systems implementations
Evaluates IT infrastructure, coordinates and consults with suppliers for
hardware/software, products and services for optimization and upgrades with
minimal costs to sustain systems efficient operations
Ensure satisfactory resolution for all end-user technical support requests,
electronically or in person
Performs evaluations of hardware upgrades and software updates on system
impact with resources, security, and performance
Manages company IT service desk administrative tasks in producing statistical
and monitoring reports
Performs Service Level Agreement supports for provided hosted services
Performs client migration from in-house Exchange email configuration into
hosted cloud Exchange email services
Perform routine network maintenance and document records
Develop and implement policies and procedures
Meet with clients to discuss system requirement, specifications, cost and
timeline
• Manages Head Office and stores IT Infrastructure and maintain optimum operations;
• Administration of Windows 2003 Server having corporate Active Directory Domain.
• Troubleshoot server issues using various internal and external resources;
• Perform disaster recovery exercises using replication and document reports;
• Patches critical updates and Antivirus definitions;
• Generate innovative approaches and solutions to recurring issues;
• Evaluate and recommends processes, latest trends in technology for improvements;
• Serve as an escalation point for technical issues;
• Facilitates installations and configurations of PBX, Security Access Controls and CCTVs;
• Prepares Graphic Designs for promotional advertisements and marketing;
• Provides technical support to the shops and end users with regards to site-to-site network connectivity or LAN with servers, printers, systems technical issues, user accounts, web access, and email;
• Backups and retention of Head Office and shops databases.
• Responsible for installations of shops biomatrix attendance systems, CCTV systems and IP phones;
• Keep track of IT peripherals inventory, specifications, warranty terms and data sheets;
Microsoft Dynamics | Retail Management System
• Administration of Microsoft Retail Management System SQL Database server.
• Analyze weekly sales reports for any discrepancies for Monthly Financial Statements;
• Oversee Inventory stock taking and item discrepancy reports for all shops.
• Evaluates SQL Worksheets scripts for item barcode creation, price change, sales reports and item inventory tracking;
• Prepares item reports for UAE Department of Economics and external auditors requirements;
• Manages shops databases - stocks monitoring, shops Inventory Transfer IN and Transfer Out;
• Performs items price change and item creations of newly shipped items with their.
• Corresponding barcodes, descriptions, prices and available quantities.
• Performs shops Stock Taking of items, uploads to shops database and generates inventory reports;
Network Administrator - July 1, 2007 to Feb. 2010 - United Graphic Expression Corp.
An Outstanding Printing company in the Philippines
Job Descriptions
• Administration, optimization and maintenance of LAN having Windows 2008/2003/2000 Servers, Apple OSX XServers, Alcatel OMNI PCX PBX system, 32 - Channel CCTV surveillance system, E-mail and Proxy Web servers, CISCO routers, switches, access points and other network infrastructure
• Providing helpdesk support to LAN/WAN end users in the day-to-day issues with regards to login accounts/access rights, web access, e-mails, software applications and network connectivity across servers, network storage, desktop PC's, apple workstations and mobile end users.
• Establishes procedures to backup and archive data and disaster recovery plans to maintain efficient system operations
• Evaluates IT infrastructure, coordinates and consults with suppliers for hardware/software, product services and supports for optimization and upgrades with minimal costs to sustain systems efficient operation
• Performs antivirus protection and prevention, updates and patches of operating systems and other critical business applications
• Evaluates system downtimes for preventions and develop systems for continual improvement
• Maintenance and calibration of the company's digital printing profile using Color Management solutions and high-end spectrophotometers
Computer Technician - May 22, 2003 to June 30, 2007 - United Graphic Expression Corp.
Job Descriptions
• Oversee installation, configuration, maintenance and troubleshooting of Windows servers, Apple OSX Xserves, network devices, desktop workstations', software applications and peripheral devices.
• Maintains structured cabling and installations
• Performs Data backups and antivirus prevention
Technical Support (OJT) - Nov. 25, 2002 to March 27, 2003 - Department of Science and Technology
Job Description
Provides technical support for end users day-to-day issues with regards to network connectivity,
PC troubleshooting and preventive maintenance implementation
Training and Seminars Attended
Bachelor of Science in Computer Technology April 23, 2003 University of Makati Philippines