Ruestiniadel Pesigan

 Submit Planning, Analysis, Budget and Monthly Sales Report with the current market trend, competitor analysis and existing client updates, for management review.
 Preparing Quotations, Bids and Tenders, while maintaining a systematic Follow-Up.
 Generating leads to ensure vehicle utilization is consistently maintained at 85%+.
 Researching and contacting prospective clients and converting them into active clients.
 Booking meetings with the client’s top management for our GM & Sales Manager to attend.
 Advertising and Marketing - Through Agencies. (Helped improve the company’s website)  Securing company documentation and financial information, to understand the client’s reputation in the market and repayment capability.
 Regularly contacting old and new clients to ensure customer satisfaction, renewal of expired contracts, absorbing new business requirements and ensuring an overall positive experience.
 Representing the organization at trade exhibitions, event and important meetings.

• Sending/Monitoring Traffic fines of corporate customers
• Requesting of vehicles quotation from the dealerships
- Maintaining systematic & organized files for the new vehicle requisition & local purchase order
• Follow up with clients regarding the signing of contracts
• Monthly Executive Summary
• Sending quotations to the clients if needed
- Follow-up calls to confirm sales orders or delivery dates.
• Prospecting of potential clients
• Making appointments for the Sales Manager
• Gate pass for the outside contract drivers
• Handling customer’s inquiries from multiple channels such as email, phone calls and walk ins whilst providing a high quality of service
• Preparing ROI calculation
• Gathering all the documents needed to open a new client in the system (credit facility etc.) then handover to the admin for the GM’s approval
• Helping Sales Executive in generating needed reports by the management
• Analyzing the market (studying the competitor’s offers/rates/promotions)
• Makes sure that vehicle deliveries are delivered in timely manner & according to the desire of client by coordinating with the operation team
- Respond to complaints from customers and give after-sales support when requested
- Inform clients of unforeseen delays or problems
• Contribute & innovative ideas with the Sales team to promote the Sales
• Resolving any sales related issue with customers
• Completing the administrative needs of the Sales Department
• Initiating protocols for retention of current accounts

• Rent a car Sales Agent (Promoted) February 2012-Present
Nasser Bin Khaled and Sons Holding - Doha Qatar
o To contact a customer & coordinate with other rental & leasing offices to attend all customers' needs with regards to vehicle.
o Contact a customer & coordinate with other rental & leasing offices to attend all customers' needs with regards to vehicle.
o Send quotation to customer under rental contract (company or individual) for approval of Sales Manager
o Prepares contract (leasing or rental) and generates checklist on the system to check out the vehicle.
o Coordinates with customer to collect the ready vehicle after maintenance or arrange to deliver the vehicle to customer if necessary.
o Gives notice to customer (by email or phone call) regarding the contract to be expired.
o Generates change over report from the system if customer require replacement if available.
o Get customer details and put on pending list if in case of unavailability of replacement Prepares invoice for traffic violation and miscellaneous invoice if needed.
o Coordinates with towing service if in case there is breakdown vehicle.
o Explain and resolve all customer's inquiries regarding vehicle rental / lease.
o Receives phone calls from customer and get their request / concern.
o Reply to all emails.
o Monitors vehicles for technical inspection & renewal and coordinates with customer for replacement.
o All documentation work
o Prepares summary of invoices for receiving to be passed to Accounting Department.
o Files all checklist & change over report to each folder per contract.
o Distributes Local Purchase Orders to Accounting Department & Executive Secretary and file.

• Administration Support-August 2011- January 2012
Nasser Bin Khaled and Sons Holding - Doha Qatar
➢ Priorities
o Relieve management of administrative detail, all projects
o Coordinate work flow
o Update and chase delegated tasks to ensure progress to deadlines
o Take initiative in manager's absence
o Keep projects on schedule
o Maintain procedures manual to ensure consistent performance of routines

➢ Communication


o Compose correspondence/reports for own or manager's signature
o Arrange essential mail in priority action order for boss
o Check deadlines on incoming requests and put preliminary work in play
o Process replies on own initiative or from bosses' dictation or notes
o Research, draft or abstract reports

➢ Phones

o Handle all inquiries within my capacity
o Arrange "callbacks" to protect boss's time
o Provide back-up materials for callbacks
o Route calls elsewhere as needed
o Do phone surveys/inquiries as needed

o Manage retail staff, including cashiers and people working on the floor.
o Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
o Formulate pricing policies.
o Determine daily coupons.
o Ensure pricing is correct.
o Work on store displays.
o Attend trade shows to identify new products and services.
o Coach, counsel, recruit, train, and discipline employees.
o Evaluate on-the-job performance.
o Identify current and future trends that appeal to consumers.
o Ensure merchandise is clean and ready to be displayed.
o Approve contracts with vendors.
o Maintain inventory and ensure items are in stock.
o Keep up with fluctuating supply and demand.
o Analyze operating and financial statements for profitability ratios.
o Ensure promotions are accurate and merchandised to the company’s standards.
o Utilize information technology to record sales figures, for data analysis and forward planning.
o Ensure standards for quality, customer service and health and safety are met.
o Monitor local competitors.
o Ensure hours of operation are in compliance with local laws.
o Maintain store's cleanliness and health and safety measures.
o Organize and distribute staff schedules.
o Preside over staff meetings.
o Help retail sales staff achieve sales targets.
o Manage different departments within the store.
o Handle customer questions, complaints, and issues

• Human Resources Administration - January 2009- June 2009
Bahamas Resort and Restaurant
o Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
o Pays employees by calculating pay; distributing checks; maintaining records.
o Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
o Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
o Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
o Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
o Documents human resources actions by completing forms, reports, logs, and records.
o Updates job knowledge by participating in educational opportunities; reading professional publications.
o Accomplishes human resources department and organization mission by completing related results as needed.

• Admin Assistant - June 2008-December 2008
Watsons, SM Supermarket
o Serve as Secretary to the General Manager as well as Administrative Assistant in the company.
o Preparing minutes of the meeting.
o Coordinate conferences and meetings.
o Responsible of preparing staff requisition, exit permit, all letter requests to HR and other correspondence letter.
o Preparing confidential memos, reports and filling.
o Coordinating with the supplier for printing materials and for other office supplies.
o Communicate and coordinate with the management and provide administrative support to ensure the highest quality service.