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Ruksar Fathima, Technical Support Analyst

Ruksar Fathima

Technical Support Analyst·Goldman sachs

India

Master's degree, Masters in Applied Genetics

Work experience

Total years of experience: 4 years, 1 months

Technical Support Analyst

July 2025 - Present

Goldman sachs

Bengaluru, India

July 2025 - Present

As a Senior Techno Analyst at Goldman Sachs, I was responsible for bridging business requirements with technology solutions to support strategic initiatives. I collaborated with stakeholders, developers, and project teams to analyze requirements, design solutions, and ensure successful implementation. I performed data analysis, process optimization, and system enhancements to improve operational efficiency and business performance. Additionally, I managed production support, resolved complex technical issues, and ensured compliance with organizational standards. I also contributed to Agile project delivery while mentoring team members and driving continuous improvement initiatives
Company industry:
IT Services
Job role:
Information Technology

Senior Technical Support Specialist

September 2024 - Present

Infosys Bpm

Bengaluru, India

September 2024 - Present

Working as Contingent Worker for Intel, Providing excellent Technical Support to Employees.
Company industry:
IT Services

Technical Support Executive

December 2022 - May 2024

Concentrix Daksh Services

Bengaluru, India

December 2022 - May 2024

Worked as a Contingent worker for Microsoft products.

Provided Excellent Technical Support to Microsoft users worldwide.
Company industry:
IT Services
Job role:
Administration

Medical Coder

April 2021 - January 2022

Omega healthcare

Bengaluru, India

April 2021 - January 2022

Company industry:
Medical & Healthcare Equipment

Education

Bangalore University

January 2020

January 2020

Master's degree, Masters in Applied Genetics

India

GPA (percentage): 8.2%

GPA (percentage): 8.2%

Bangalore University

January 2018

January 2018

Bachelor's degree, Bachelors in Biology

India

Pre University

January 2014

January 2014

Higher diploma, biology

India

Skills

Administration
Expert
Administration
Expert
Communications
Expert
Communications
Expert
Customer Service
Expert
Customer Service
Expert
Troubleshooting
Expert
Troubleshooting
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Typing
Expert
Typing
Expert
Office Work
Expert
Office Work
Expert
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
MEDICARE
Intermediate
MEDICARE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MEDICAL BILLING
Expert
MEDICAL BILLING
Expert
RESEARCH
Intermediate
RESEARCH
Intermediate
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Office Management
Expert
Office Management
Expert
Customer Service
Expert
Customer Service
Expert
Technical Support
Expert
Technical Support
Expert
Troubleshooting windows
Expert
Troubleshooting windows
Expert
Troubleshooting Microsoft Products
Expert
Troubleshooting Microsoft Products
Expert
Troubleshooting Network
Expert
Troubleshooting Network
Expert

Languages

English
Expert
Hindi
Expert
Kannada
Expert
Tamil
Native Speaker
Telugu
Expert
Urdu
Expert

Hobbies

  • Art