Assistant Manager Customer Service and Sales Support
Dawood Cargo Clearing Company L.L.C.
Total years of experience :21 years, 5 Months
Overall Responsible for all the export shipments moving from Jebel ali.
First point of contact for all the Customer in case of any customer service issue.
Responsible for filing the rates with shipping lines for export shipment.
Responsible for all the Documentation of Export shipments.
Responsible for manifesting the bill of Ladings for the export shipment from Jebel Ali and Sharjah port.
Filing of the Manifest for the Export Shipment.
Responsible for Providing the Invoices to Customer on Time.
Making Amendment on Bill of Lading as per the Customers Requirement.
Responsible for promoting the E-Commerce in the U.A.E. region.
Overall Responsible for all the export shipments moving from Jebel ali.
First point of contact for all the Customer in case of any customer service issue.
Responsible for filing the rates with shipping lines for export shipment.
Responsible for all the Documentation of Export shipments.
Key Account Management
Identify and qualify new accounts; initiate plus set up professional relationships from interest generation stage up to closing.
Independently handled export documentations and Export booking received from the customers online.
Ensuring that bill of ladings are issued to the customer as per the company procedures.
Any issues related to the shipments of key clients are handled as soon as possible.
Key member in the company to promote E-commerce in the region.
Establish objectives to expand strategic business partnership.
Manage all facets of customer relationships and ensure effective execution of marketing and sales programs including achievement of assigned revenue and gross margin goals.
Performed excellent customer service skills resulting to repeat business and customer loyalty.
Displayed abilities in handling problems as opportunities and dealing with difficult challenges.
Carried out career growth by using the knowledge gained from previous experiences and by upholding dedication and commitment in work profile.
Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete multiple tasks within strict deadlines.
Noted as a quick learner who can easily understand and adapt company processes.
Consistently demonstrated resourcefulness and initiative in support of top management with flexibility in working well in cross-functional teams.
Maintained and developed strong relations with customers, colleagues and top management.
Create and integrate procedures when needed. Responsible for attending WebEX sessions and Concall.
Managing the team of 3 members which include job function of Customer Service and Export Documentation:
Co-ordination with Global Service Centre to ensure proper work flow for all the sectors.
Ensuring that Export Documentation are completed as per the Companies policy. Assisting Import Team as and when required.
Ensuring that full care is taken for Shipment Moving to U.S.A and CANADA and ensuring that World cargo release systems are updated correctly.
Responsible for promoting E-Commerce within the Mena Region.
Responsible for reducing the freight outstanding as when required.
Ensuring that specials care are taken for Imco and oog Cargo.
Ensuring that load list are sent to dubai port and operations department on time
Ensuring all imco manifest are handed over to operation department before Vsl berthing into Jebel ali.
Issuing of B/L and DO’s from the Counter as per Standard Operating Procedure.
Checking the endorsement on documents before release of Import Shipment.
Checking the Bank Guarantee for Import shipment if cargo has to be released without OBL.
Issuing of NOC for Import shipment if required by the freight forwarder.
Issuance of manifest corrector from counter if required by the consignee.
Collection of money for the import shipment from the customer.
Extention of Delivery Order for the Import Shipment and collection of demurrage charges.
Filing of the Import Bills of Lading in line with Companies policies.
Applying the collected money in MLIS system .
Releasing the documents to Credit Customer and PDC Customers in line with the credit agreement signed thereby ensuring freight outstanding are under control.
Well aware of the procedure to maintain high standard of data quality for import shipment.
Well Versed with the procedure of filing the import manifestation with Dubai ports and customs.
Well aware of usage of Sea Port System for release of the delivery orders and extension of the same