ITSM Consultant
ISYX Technologies LLC
مجموع سنوات الخبرة :11 years, 3 أشهر
Requirement Gathering for HPE Tools Implementation Projects
•Understanding the customer requirements and recommending approaches in meeting the same.
• Recommendations include solution approach, tool selection & project design.
• Design
•Providing consultation for HPE Open View software and solutions such as HPE NNMi, HPE SiteScope, HP OMi, HPE OBR, HP BPM & the integrations.
•Extensive hands on experience in implementing and integrating HP NNMi, HP SiteScope and HP OMi, HPE OBR and Cloud Optimizer.
•End to end implementation of HPE BTO products.
•OBR Implementation and configure out-of-box reports
•Completed successful implementation for 4 customers in UAE ( OMi, NNMi, SiteScope, OBR and Cloud Optimizer
Primary SME for NNMi, Sitescope and OML. Support all the activities of these tools in production system.
• Administration of Event management monitoring tool OML
• HP OA Agent installation and troubleshooting
• NNMi Administration tasks
•Add/remove devices
•Load MIB/configuring new traps and incident configuration. Adding enrichment, dampening and pairwise etc for incidents config.
•Creating groups and managing topology maps.
•Monitoring policy creating, interface polling policy,
•HP NA Administartion tasks
•Fix driver discovery issues
•Fix snapshot failures
•Create and manage password rules
•Create reports
•NNMi to NA integration issues
•Daily health check
• Policy creation for NNMi-BSM connector Alert forwarding
•Install hotfix/patch on NNMi and OML systems.
•Scripts to automate the manual tasks.
•Creation of policy and scripts for custom monitoring requirement in OML.
•SiteScope platform administration and troubleshooting.
•Fine tuning of alerts/Traps coming to NNMi and make necessary adjustments in NNMi to reduce the alert count.
•NA administration task (Troubleshoot issue with driver discover and snapshot failures)
•Upgrade of various HP products (BPM, SiteScope, NNMi etc)
•Coordinating and designing with Automation team to automate manual task using HP OO workflows.
Installations and configuration of HP OVO, HP NNM, HP Reporter
•Discovering of the required servers and network devices that requires to be monitored.
•Configuring HP Open View to monitor Availability of the servers, CPU and Memory utilization, particular processes / services running on the server, and availability and disc utilization of files and folders.
Design, develop and implement Monitoring solutions.
•Administration of Event management monitoring tools (OMU/L)
•Custom monitoring development.
•Install and configure different SPI’s like DBSPI, OSSPI etc
•SNMP Trap monitoring solution
•Log file policy based monitoring solution
•Agent troubleshooting and installation (all the platforms).
Diploma in Computer Engineering