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Ruqaya Al Amiri, Customer Serves Specialist & Store associate

Ruqaya Al Amiri

Customer Serves Specialist & Store associate·Home Box

United Arab Emirates

Diploma, Human Resources

Work experience

Total years of experience: 11 years, 2 months

Customer Serves Specialist & Store associate

December 2022 - Present

Home Box

Sharjah, United Arab Emirates

December 2022 - Present

• Delivered high-quality customer service by managing 50+ daily interactions, ensuring a seamless and positive
customer experience
• Consistently exceeded sales targets through enhance sales team quality delivering exceptional customer
service
• Resolved customer complaints efficiently, enhancing customer satisfaction and retention rates
• Processed transactions with high accuracy while maintaining smooth and efficient store operations
• Collaborated with cross-functional team members to achieve sales goals and improve overall store
performance

Company industry:
Retail & Wholesale
Job role:
Management

مدخلة بياتات في اقتصادية دبي

March 2017 - December 2020

مركز تخليص المعاملات الحكومية

Dubai, United Arab Emirates

March 2017 - December 2020

انجز فوق ١٠٠٠ معاملة يومية و اجدد الرخض و اعطي رخص جديدة

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

اقتصادية ام القيوين

January 2015 - October 2016

اقتصادية ام القيوين

Umm Al Quwain, United Arab Emirates

January 2015 - October 2016

Company industry:
Public Relations (PR)
Job role:
Management

مركز السلمة الصحي

August 2013 - January 2014

مركز السلمة الصحي ام القيوين

Umm Al Quwain, United Arab Emirates

August 2013 - January 2014

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

التنمية الاجتماعية ام القيوين

February 2012 - July 2013

التنمية الاجتماعيه ام القيوين

Umm Al Quwain, United Arab Emirates

February 2012 - July 2013

Company industry:
Public Administration
Job role:
Administration

Education

Aafaq Centre

January 2023

January 2023

Diploma, Human Resources

United Arab Emirates

Al Muallah

October 2022

October 2022

High school or equivalent, High school

United Arab Emirates

Afaq

March 2022

March 2022

Diploma, Management

United Arab Emirates

Skills

BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
BUSINESS PROCESS IMPROVEMENT
Expert
BUSINESS PROCESS IMPROVEMENT
Expert

Languages

Arabic

Native Speaker

English

Expert

Urdu

Expert

Training and Certifications

Certifications
*Mechanisms for Excellence in Occupational Health and Safety
*Integrated Customer Service Staff Preparation Program

Hobbies and interests

الموسيقى

حاصلة ع مركز الأول في الموسيقى

الرياضة

حاصلة ع مركز الاول في العاب القوى و الجري

الرسم

حاصلة بمركز الاول فالرسم